American Society for Training and Development. The Malcolm Baldrige National Quality Award and Trainers. Alexandria, VA, American Society for Training and Development, 1993. 20 p.
Book call no.: 658.312404 A5121 no.9302

Boyett, Joseph H. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. New York, Dutton, 1993. 349 p.
Book call no.: 338.761004 B791q

Brown, Mark G. Baldrige Award Winning Quality: How to Interpret the Malcolm Baldrige Award Criteria. 4th ed. Milwaukee, WI, ASQC Quality Press, 1994. 1 vol.
Book call no.: 658.562 B879b 1994

Fisher, Donald C.. Measuring Up to the Baldrige: A Quick & Easy Self-Assessment Guide for Organizations of All Sizes. New York, AMACOM, 1994. 306 p.
Book call no.: 658.562 F533m

Gabor, Andrea. The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America. New York, Times Books/Random House, 1990. 326 p.
The Deming Prize, pp 93-100.
See index for additional references.
Book call no.: 658.562 G116m

George, Stephen. The Baldrige Quality System: The Do-It-Yourself Way to Transform Your Business. New York, Wiley, 1992. 308 p.
Book call no.: 658.562 G349b

Hart, Christopher W. and Bogan, Christopher E. The Baldrige: What It Is, How It's Won, How to Use It to Improve Quality in Your Company. New York, McGraw-Hill, 1992. 281 p.
Executive Exercises, pp 201-252 (vision statements, managing for customer satisfaction, role model behavior, etc).
Community, state, industry-specific and national quality awards, pp 257-268 (describes various awards).
Book call no.: 658.562 H325b

Mahoney, Francis Xavier. The TQM Trilogy: Using ISO 9000, the Deming Prize, and the Baldrige Award to Establish a System for Total Quality Management. New York, American Management Association, 1994. 228 p.
Book call no.: 658.562 M214t

Steeples, Marion Mills. The Corporate Guide to the Malcolm Baldrige National Quality Award: Proven Strategies for Building Quality into Your Organization. Homewood, IL, Business One Irwin, 1992. 383 p.
Book call no.: 658.562 S814c

1993 Baldrige Award Winners Named. Quality Observer 3:1+ Dec '93.

Bemowski, Karen. Trailblazers in Reinventing Government. Quality Progress 26:37-42 Dec '93.
Discusses the winners of the Presidential Award for Quality and their quality programs

Bush, David and Dooley, Kevin. The Deming Prize and Baldrige Award: How They Compare. Quality Progress 22:28-30 Jan '89.

Carmine, Sheila. Behind the Scenes at the Connecticut Quality Improvement Award. Quality Observer 2:1+ Oct '93.

Chamberlain, Doni. 1993 Baldrige Award Winners. Quality Digest 14:32-34 Feb '94.
Includes a related inset titled The Baldrige vs ISO 9000

Collier, David A. Service, Please: The Malcolm Baldrige National Quality Award. Business Horizons 35:88-95 Jul-Aug '92.
A portion of the article addresses various criticisms of the MBNQA.

DeCarlo, Neil J. and Sterett, W. Kent. History of the Malcolm Baldrige National Quality Award. Quality Progress 23:21-27 Mar '90.

Denton, D. Keith. Behind the Curve. Business Horizons 36:1-4 Jul-Aug '93.
Competing for a quality award does not always mean a company is truly committed to quality. Describes the different goals of Cadillac and Federal Express

EFQM (European Foundation for Quality Management) News: Quality Awareness in Europe. TQM Magazine 3:265-266 Oct '91.
Discusses the background and criteria of the European Quality Award.

EFQM News: Awards. TQM Magazine 3:323-324 Dec '91.
Mentions the winners of the various EFQM awards.

EFQM News: The European Quality Award. TQM Magazine 4:273-274 Oct '92.

EFQM Viewpoint: European TQM Model. TQM Magazine 5:11-12 Aug '93.
Discusses the elements involved in the European TQM model on which the European Quality Award self-assessment is based.

Fuchsberg, Gilbert. Baldrige Awards to Add Schools and Hospitals. Wall Street Journalsec B, p 1, col 3 Nov 24 '93.
Officials say that the Malcolm Baldrige National Quality Award will be opened to elementary and secondary schools, colleges and universities, hospitals, managed-care networks and possibly even group medical practices beginning in 1995 or 1996.

Garvin, David. How the Baldrige Award Really Works. Harvard Business Review 69:80-93 Nov-Dec '91.

Glover, M. K. Malcolm Baldrige National Quality Award: The Quest for Excellence. Business America 110:2-12 Nov 20 '89.

Gluckman, Elizabeth. Baldrige Winners Are an Inspiration Says President Clinton. Quality Observer 3:9 Feb '94.

Graba, Joseph. The Malcolm Baldrige Award Criteria and Higher Education. TQM in Higher Education 2:1-2 Aug '93.

Inside the Baldrige Award Guidelines. Quality Progress pt 1, Category 1: Leadership. Rhonda L. Sullivan. 25:25-28 Jun '92; pt 2, Category 2: Information and Analysis. Tracy Omdahl. 25:41-46 Jul '92; pt 3, Category 3: Strategic Quality Planning. Ingeborg A. Marquardt. 25:93-96 Aug '92; pt 4, Category 4: Human Resource Development and Management. Nicholas Leifeld. 25:51-55 Sep '92; pt 5, Category 5: Management of Process Quality. Maureen S. Heaphy. 25:74-79 Oct '92; pt 6, Category 6: Quality and Operational Results. Kenneth E. Case and James S. Bigelow. 25:47-52 Nov '92.

Lopez, Charles E. Georgia: Peaches, Pines, and a State Quality Award. Quality Observer 1:14-16 May '92.

Lopez, Charles E. Interview: Building the Minnesota Quality Award. Quality Observer 1:8-10+ Apr '92.

More Criticism and Support for the Baldrige Award. Quality Progress 24:87-91 Aug '91.

Neves, Joao S. and Nakhai, Benham. The Evolution of the Baldrige Award. Quality Progress 27:65-70 Jun '94.

Omanoff, Dennis. California State Quality Award. Quality Observer 1:1+ Sep '92.
Discusses California's state awards for quality. Also provides lists of both the international and the state (U.S.) quality awards.

Quality Improvement Roundtable: State Quality Awards. Quality Observer 2:6+ Oct '93.
Briefly describes six state quality awards including the Alabama U.S. Senate Productivity and Quality Award.

Reagan Lauds First Baldrige Award Winners. Quality Progress 22:25-27 Jan '89.

Saluting the (Air Force) Chief of Staff Team Quality Award Champions. Quality Exchange 1:4-5 Winter '93.
Brief listing of the five 1993 award winners and why they won.

Seymour, Daniel. The Baldrige Cometh. Change 26:16-27 Jan-Feb '94.
Provides basic information on the Malcolm Baldrige National Quality Award and its implications for higher education.

Williams, Melanie. Centreing on Excellence. TQM Magazine 4:365-368 Dec '92.
Discusses the Northern Ireland Quality Centre, its quality improvement model, and the Northern Ireland Quality Award.

With Applications on Decline, Has Baldrige Lost Its Luster? Total Quality Newsletter 4:6 Nov '93.
Includes a listing of the 1993 Baldrige Award winners.