Boyett, Joseph H. The Quality Journey: How Winning the Baldrige Sparked the Remaking of IBM. New York, Dutton, 1993. 349 p.
Book call no.: 338.761004 B791q

Fliehman, Deborah G. and Auld, David D. Customer Retention Through Quality Leadership: The Baxter Approach. Milwaukee, WI, ASQC Quality Press, 1993. 233 p.
Book call no.: 658.812 F621c

Gabor, Andrea. The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America: The Stories of Ford, Xerox, and GM. New York, Times Books/Random House, 1990. 326 p.
Book call no.: 658.562 G116m

George, Stephen and Weimerskirch, Arnold. Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companies. New York, Wiley, 1994. 286 p.
Discusses the elements of TQM such as leadership, customer focus, employee involvement, etc in terms of the experience in various organizations (i.e. "Customer Focus" as exemplified at L.L. Bean, Xerox, and IBM Rochester).
Book call no.: 658.562 W422t

Gitlow, Howard S. and Gitlow, Shelly J. Total Quality Management in Action. Englewood Cliffs, NJ, PTR Prentice Hall, 1994. 266 p.
Book call no.: 658.562 G536t

Hudiburg, John J. Winning with Quality: The FPL Story. White Plains, NY, Quality Resources, 1991. 204 p.
Book call no.: 658.562 H884w

Main, Jeremy. Quality Wars: Triumphs and Defeats of American Business. New York, Free Press, 1994. 382 p.
Book call no.: 658.562 M2241q

Peters, Thomas J. In Search of Excellence: Lessons from America's Best-Run Companies. New York, Harper & Row, 1982. 360 p.
Book call no.: 658.00973 P483i

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. Delray Beach, FL, St Lucie Press, 1993. 325 p.
Book call no.: 658.562 R824t

Total Quality Management: The Key to Business Improvement. 1st ed. New York, Chapman & Hall, 1991. 182 p.
Profiles of Success Through Total Quality (Hewlett-Packard, Sony, IBM, etc), pp 147-168
Book call no.: 658.562 T7171

Townsend, Patrick L. and Gebhardt, Joan E. Quality in Action: 93 Lessons in Leadership, Participation, and Measurement. New York, Wiley, 1992. 262 p.
Book call no.: 658.562 T749q

Waterman, Robert H., Jr. What America Does Right: Learning from Companies that Put People First. 1st ed. New York, Norton, 1994. 318 p.
Book call no.: 658.5 W328w

A World of Quality: The Timeless Passport, edited by Richard C. Palermo and Gregory H. Watson. Milwaukee, WI, ASQC Press, 1993. 212 p.
Offers an in-depth view of the quality journey at Xerox from the 1970's to the present
Book call no.: 338.768644 W927

Hannes, Kevin L. (LT, USN). TQL: A Case Study of Implementation into the Operational Fleet. Monterey, CA, Jun 1992. 83 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 H244t

Navy Personnel Research and Development Center (U.S.). Total Quality Management Case Studies, compiled by Joyce Ward and Vel Hulton. San Diego, CA, May 1990. 82 p.
Doc. call no.: M-U 42932-16

Demster, Kenneth M. Charting the Course to Excellence. Quality Digest 14:67-73 Feb '94.
Reviews the path of Baldrige Award winner - Marlow Industries.

Durocher, Cort. TQM and Continuous Product Improvement at TID. Aerospace America 31:B8 Sep '93.
Discusses the total quality management and continuous product improvement activities that have been initiated at the American Institute of Aeronautics and Astronautics' Technical Information Division

The Government Learns about Quality in Japan. Quality Progress 27:39-44 Mar '94.
A transcript recount of Demings's presentation at the 1980 GAO Roundtable.

Kirscht, Dwight and Tunnell, Jennifer. Boise Cascade Stakes a Claim on Quality. Quality Progress 26:91 Nov '93.
Reviews Boise Cascade quality improvement efforts. Includes several graphs, flowcharts, before & after results, etc

Nelton, Sharon. The Benefits that Flow from Quality. Nation's Business 81:71-72 Mar '93.
Profiles the Fellowes Manufacturing Co. and Marpac Industries which have demonstrated how total quality management can benefit a family-owned business

Suminski, Leonard T., Jr. Measuring the Cost of Quality. Quality Digest 14:26-30 Mar '94.
Reviews how various companies have measured the results of their quality efforts and produced considerable savings.
$OD-Quality In: Computer Software (Documents)