Bensimon, Estela M and Neumann, Anna. Redesigning Collegiate Leadership: Teams and Teamwork in Higher Education. Baltimore, MD, Johns Hopkins University Press, 1993. 182 p.
Book call no.: 378.107 B474r

Byham, William C. Zapp! in Education: How Empowerment Can Improve the Quality of Instruction, and Student and Teacher Satisfaction. New York, Fawcett Columbine, 1992. 1 vol.
Book call no.: 371.201 B993z

Continuous Quality Improvement: Making the Transition to Education. Maryville, MO, Prescott, 1993. 524 p.
Offers twenty-four chapters by various authors applying TQM to such educational issues as: Faculty as Customers: Hard Lessons for Administrators and TQM in the Teaching/Learning Process
Book call no.: 371.200973 C762

Cornesky, Robert and others. Implementing Total Quality Management in Higher Education. Madison, WI, Magna Publications, 1991. 159 p.
Book call no.: 378.73 I34

Cornesky, Robert and McCool, Samuel A. Total Quality Improvement Guide for Institutions of Higher Education. Madison, WI, Magna Publications, 1992. 161 p.
Divided into two sections: 1) The Steps (plan, do, check, act) and 2) The Tools.
Book call no.: 378.73 C815t

Lewis, Ralph G. and Smith, Douglas H. Total Quality in Higher Education. Delray Beach, FL, St Lucie Press, 1994. 330 p.
Book call no.: 378.1 L675t

Measuring Institutional Performance in Higher Education. Princeton, NJ, Petersons, 1994. 133 p.
Book call no.: 378.100973 M484

The Memory Jogger for Education: A Pocket Guide of Tools for Continuous Improvement in Schools. 1st ed. Methuen, MA, GOAL/QPC, 1992. 88 p.
Book call no.: 371.2 M533

Murgatroyd, Stephen J. and Morgan, Colin. Total Quality Management and the School. Philadelphia, Open University Press, 1993. 221 p.
Book call no.: 371.200973 M967t

Quality Assurance in Higher Education: Proceedings of an International Conference Hong Kong, 1991, edited by Alma Craft. Washington, Falmer Press, 1992. 250 p.
Papers of a conference held in July 1991 hosted by the Hong Kong Council for Academic Accreditation.
Book call no.: 378.01 Q1

Rinehart, Gary. Quality Education: Applying the Philosophy of Dr. W. Edwards Deming to Transform the Educational System. Milwaukee, WI, ASQC Quality Press, 1993. 328 p.
Book call no.: 370.1 R579q

Spanbauer, Stanley J. A Quality System for Education: Using Quality and Productivity Techniques to Save Our Schools. Milwaukee WI, ASQC Quality Press, 1992. 239 p.
Book call no.: 378.73 S735q

Strategic Planning in Higher Education: Implementing New Roles for the Academic Library, edited by James F. Williams II. New York, Haworth Press, 1991. 221 p.
Book call no.: 027.7 S898

Total Quality Management in Higher Education. San Francisco, Jossey-Bass, 1991. 96 p.
Reprint in book form of the articles in "New Directions for Institutional Research" Fall 1991 issue.
Book call no.: 378.107 T717

Andrade, Joanne and Ryley, Helen. A Quality Approach to Writing Assessment. Educational Leadership 50:22-23 Nov '92.

Assar, Kathleen E. Phoenix: Quantum Quality at Maricopa. Change 25:32-35 May-Jun '93.

Bateman, George and Roberts, Harry. TQM for Professors and Students. TQM in Higher Education pt 1, 2:1-2 Sep '93; pt 2, 2:2-3+ Oct '93.
Reviews the University of Chicago Business School's efforts in using its teaching/learning laboratory to implement TQM principles and a fast-feedback questionaire it developed.

Baugher, Kathryn. Using Student Teams to Improve Teaching and Learning. TQM in Higher Education 2:2-3+ Nov '93.

Blankstein, Alan M. Applying the Deming Corporate Philosophy to Restructuring. Education Digest 58:28-32 Feb '93.
Deming's 14 principles of management are discussed and applied to education reform

Brigham, Steven E. TQM: Lessons We (Education) Can Learn from Industry. Change 25:42-48 May-Jun '93.
Reviews the results of several surveys (Ernest & Young, Arthur Little, Kearney, etc) on TQM programs, where they have gone wrong, etc., so the education profession can avoid these mistakes.

Brown, Daniel J. and Koenig, Harold F. Applying Total Quality Management to Business Education. Journal of Education for Business 68:325-329 Jul '93.

Callaos, Nagib and Callaos, Belkis. Designing with Systemic Total Quality. Educational Technology 34:29-36 Jan '94.

Cerbin, Bill. Course Portfolio: CQI Teaching and Learning Tool. TQM in Higher Education 2:2-3+ Sep '93.

Chickering, Arthur W. and Potter, David. TQM and Quality Education: Fast Food or Fitness Center? Educational Record 74:35-36 Spring '93.
Addresses education's concern that giving customers (students) what they want does not necessarily lead to high-quality education

Cloutier, Marc G. and Richards, John D. Examining Customer Satisfaction in a Big School. Quality Progress 27:117-119 Sep '94.
The Army medical center examines the needs and requirements of its customers

Coate, L. Edwin. An Analysis of Oregon State University's Total Quality Management Pilot Program. New Directions for Higher Education 21:43-62 Fall '93.

Coley, Erika. Corporate-University "Quality" Partnerships Are Off to a Great Start. Quality Observer 3:1+ Jan '94.

Coley, Erika. IBM Helps Universities Implement Total Quality Management Programs. Quality Observer 2:9+ Oct '93.

Dirkx, John M. In the Eye of the Beholder: Perceptions of Quality in Program Renewal and Improvement. Adult Learning 4:23-25 Jul-Aug '93.

Dorsey, Laura T. and others. Just-in-Time Knowledge Performance Support: A Test of Concept. Educational Technology 33:21-29 Nov '93.

Elliott, Steven. Management of Quality in Computing Systems Education: ISO 9000 Series Quality Standards Applied. Journal of Systems Management 44:6-11 Sep '93.
Focuses on the development of a specification of educational quality elements and processes based on the ISO 9000 model and the application of these to systems courses at the Open Learning Institute

Entin, David H. Boston: Less than Meets the Eye. Change 25:28-31 May-Jun '93.
Offers a suumary of the findings about the initial use of total quality management (TQM) by ten colleges and universities in the Boston area. The study shows that success is related to the level of commitment by the college president and senior administrators

Entner, Donald. DCCC (Delaware County Community College) Takes the TQM Plunge... And Tells How. Educational Record 74:29-34 Spring '93.

Essentialism: Common Sense Quality Improvement. TQM in Higher Education 3:1-3+ Sep 1994.

Ewell, Peter T. Total Quality & Academic Practice: The Idea We've Been Waiting For? Change 25:49-55 May-Jun '93.

Faulkner, Scot M. Continuous Improvement in Conferences. Quality Progress 27:101-105 Sep '94.
Discusses how outcomes teams are helping national education reform. Refers to the Texas, Colorado, and Minnesota conferences.

Fisher, James L. TQM: A Warning for Higher Education. Educational Record 74:15-19 Spring '93.

Freeston, Kenneth R. Quality Is Not a Quick Fix. Clearing House 66:344-348 Jul-Aug '93.

Froiland, Paul. TQM Invades Business Schools. Training 30:52-56 Jul '93.

Fusco, Armand A. Translating TQM (total quality management) into TQS (total quality schools). Quality Progress 27:105-108 May '94.

Gilbert, James P. and others. Improving the Process of Education: Total Quality Management for the College Classroom. Innovative Higher Education 18:65-86 Fall '93.

Glover, Robert H. Executive Information Systems for Total Quality Management: Balancing Quality Improvement and Cost Containment. New Directions for Institutional Research 77:17-30 Spring '93.

Gluckman, Elizabeth. The Quality Experience at Samford University. Quality Observer 2:1+ May '93.

Godbey, Galen. Beyond TQM: Competition and Cooperation Create the Agile Institution. Educational Record 74:37-42 Spring '93.
Discusses the importance of cooperative relationships for colleges and the adoption of total quality management

Graba, Joseph. The Malcolm Baldrige Award Criteria and Higher Education. TQM in Higher Education 2:1-2 Aug '93.

Greenlaw, Mary. Do Teachers Really Want to Be Empowered? Contemporary Education 64:119-122 Winter '93.

Haas, David. University of Maryland Implements TQM. Quality Digest 14:40-44 Sep '94.

Hartley, John T. Facing the Facts: Reshaping the Academic Enterprise. Vital Speeches of the Day 59:337-339 Mar 15 '93.
John Hartley addresses the challenges facing higher education as the 21st century approaches. The speech focuses on aspects related to finance, curriculum and total quality management principles

Helms, Susan and Key, Coretta H. Are Students More than Customers in the Classromm? Quality Progress 27:97-99 Sep '94.

Helton, B. Ray. Empowerment and Training. Quality Observer 2:5 May '93.

Hittman, Jon A. TQM and CQI in Postsecondary Education. Quality Progress 26:77-80 Oct '93.

Horine, Julie. Improving the Educational System Through Deming's Systems Theory. Educational Forum 58:30-35 Fall '93.

Horine, Julie E. and others. Shaping America's Future. Quality Progress 26:41-60 Oct '93.
Discusses the total quality management efforts in higher education. Gives a table of the colleges and courses offered and a nine page list by state of the colleges and universities involved in TQM.

Horine, Julie E. and others. Transforming Schools. Quality Progress 26:31-38 Oct '93.
A growing number of public schools are using total quality management. Offers a five page list by state of public schools involved in TQM.

Hubbard, Dean L. Can Higher Education Learn from Factories? Quality Progress 27:93-97 May '94.
Details of Northwest Missouri State University's quality journey

Hunt, V. Daniel. Minnesota Leads State TQM Initiatives. Quality Observer 2:1+ May '93.

Keller, George. Strategic Planning and Management in a Competitive Environment. New Directions for Institutional Research 77:9-16 Spring '93.

Kelly, Kathleen. School-Based Management: Total Quality in "Education Corporations". Quality Observer 2:21+ May '93.

Kohn, Alfie. Turning Learning into a Business: Concerns about Total Quality. Educational Leadership 51:58-61 Sep '93.

Lamkin, Jean. Reviewing Faculty Performance: A TQM Approach. TQM in Higher Education 2:3+ Dec '93.

Lee, In-Sook and Reigeluth, Charles M. Empowering Teachers for New Roles in a New Educational System. Educational Technology 34:62-72 Jan '94.

Loehr, Peter. Applying Deming in the Classroom. TQM in Higher Education pt 1, 2:3+ May '93; pt 2, 2:3+ Jun '93; pt 3, 2:3+ Jul '93; pt 4, 2:6 Aug '93; pt 5, 2:3+ Sep '93; pt 6, 2:6 Oct '93; pt 7, 2:6-7 Nov '93; pt 8, 2:6-7 Dec '93; pt 9, 3:3+ Jan '94; pt 10, 3:3+ Feb '94.
Addresses each of Deming's fourteen points in terms of higher education (in the May '93 through Nov '93 issues). Also reviews Deming's seven diseases in education terms (beginning with the Dec '93 issue) and Deming's four obstacles (beginning with the Feb '94 issue).

Macchia, Jr, Peter. Assessing Educational Processes Using Total-Quality-Management Tools. Educational Technology 33:48-54 May '93.

Making the Journey Toward a "Culture of Quality". TQM in Higher Education 3:1-3 Mar '94.
Covers an interview with Dean Hubbard (president of Northwest Missouri State University and on the Board of Examiners for the Baldrige Award).

Marchese, Ted. TQM: A Time for Ideas. Change 25:10-13 May-Jun '93.
TQM and its applicability in higher education are discussed. Also discusses six principal concepts of TQM

Murgatroyd, Stephen. House of Quality: Using QFD for Instructional Design in Distance Education. American Journal of Distance Education, no.2, 7:34-48 '93.

Nagy, Joanne and others. Madison: How TQM Helped Change an Admissions Process. Change 25:36-40 May-Jun '93.

Oppenheim, Rosa. Quality in the Classroom: Who Owns the Problem? TQM in Higher Education 2:2-3+ May '93.

Peachy, Burt. Characteristics of Faculty Who Use Quality in Classroom Instruction. TQM in Higher Education 3:3+ Apr '94.

Perry, Constance M. and Quaglia, Russell J. Open Up TQM: Make Room for School Restructuring Through Aspirations. Education 113:651-655 Summer '93.

Pursuit of Quality in Higher Education: Case Studies in Total Quality Management. New Directions for Institutional Research 78:entire issue Summer '93.
Offers twenty-four articles by various authors divided into four sections: 1) Concepts and Culture, 2) Continuous Improvement Results, 3) Methods, Tools and Techniques, and 4) Organizing for Total Quality Management.

Rappaport, Lewis A. A School-Based Quality Improvement Program. NASSP Bulletin 77:16-20 Sep '93.
Describes the steps for beginning a successful quality improvement process in education

Rogers, James T. Benchmarking's Value to Accreditation. TQM in Higher Education 3:1-2 Aug '94.

Rogers, Julia. Joining Assessment with TQM/CQI. TQM in Higher Education 2:1-2 Jul '93.

Rubach, Laura. Quality Progress' Fourth Annual Quality in Education Listing. Quality Progress 27:27-79 Sep '94.
Offers the 1994 directory of institutions that are implementing either quality improvement practices in their administrations or quality-related courses in their curriculum. Divided into three sections: K-12 school districts, colleges and universities, and community colleges

Rubach, Laura. Transforming U.S. Education with the Quality Movement. Quality Progress 27:93-95 Sep '94.

Salmon, Verel R. Quality in American Schools. Quality Progress 26:73-75 Oct '93.
Presents twenty-four points to an improved school system.

Santovec, Mary Lou. Applying Deming's Method to Classroom Instruction. TQM in Higher Education 2:1-2 May '93.

Santovec, Mary Lou. TQM: "Think Big, Start Small, and Build on Success". TQM in Higher Education 2:1-3+ Oct '93.

Schargel, Franklin P. Total Quality in Education. Quality Progress 26:67-70 Oct '93.

Schenkat, Randy. Deming's Quality: Our Last but Best Hope. Educational Leadership 51:64-65 Sep '93.

Schmoker, Mike and Wilson, Richard B. Adopting Total Quality Doesn't Mean 'Turning Learning into a Business'. Educational Leadership 51:62-63 Sep '93.

Schneider, Jeffrey M. and others. Statistical Quality Control and School Quality. Contemporary Education 64:84-87 Winter '93.

Seerley, Norma R. and Watkins, J. Foster. Environmental Scanning Through a Community Needs Assessment. Community College Review 21:48-56 Spring '94.
Explains the methodology used by Gainesville College to obtain a needs assessment of all areas from which they draw their students.

Seymour, Daniel. The Baldrige Cometh. Change 26:16-27 Jan-Feb '94.
Provides basic information on the Malcolm Baldrige National Quality Award and its implications for higher education.

Seymour, Daniel. Quality on Campus: Three Institutions, Three Beginnings. Change 25:14-27 May-Jun '93.
Discusses the TQM University Challenge, a consortium of leading-edge companies that is providing training and technical expertise to a select group of universitites. Also reviews the TQM programs at three institutions, Georgia Institute of Technology, Pennsylvania State University, and the University of Maryland

Shaw, Kenneth A. Sunflower Seeds at Syracuse: Cleaning Up with Quality. Educational Record 74:21-27 Spring '93.

Sorgen, Carol. Colleges Use TQM to Satisfy Their "Customers". Quality Observer 2:1+ May '93.

Stern, Bruce L. and Tseng, Douglas P. U.S. Business Schools' Reaction to the Total Quality Management Movement. Journal of Education for Business 69:44-48 Sep '93.
Reviews a study that attempted to determine what organizational, faculty development and curricular changes business schools have made as a result of the total quality management movement

Tesoro, Ferdinand. The Use of the Measurement of Continuous Improvement for Training Program Evaluation. Performance & Instruction 32:4-6 May-Jun '93.

TQM Tools and Techniques: Flow Charts: The Deployment Flow Chart. TQM in Higher Education 2:4-5 Jun '93.
Deployment flow charts are useful to show the relationships between the individuals and the tasks they perform. The flow chart example is an assignment for students.

TQM Tools and Techniques: Flow Charts: The Process Flow Chart. TQM in Higher Education 2:4-5 Jul '93.
Example used is a student assignment.

TQM Tools and Techniques: Histogram. TQM in Higher Education 2:4-5 Nov '93.
Distribution of grades used as an example

TQM Tools and Techniques: Institutional Self-Assessment. TQM in Higher Education pt 1, 2:4-6 Sep '93; pt 2, 2:4-5 Oct '93.

TQM Tools and Techniques - Quality Index Rating Profile. TQM in Higher Education pt 1, 3:4-5 Mar '94; pt 2, 3:4-6 Apr '94.: The quality index rating profile provides a way to assess the strengths and weaknesses of your classroom processes and systems.

TQM Tools and Techniques: Scenario Builder. TQM in Higher Education 3:4-5 Feb '94.
The scenario builder is a planning tool that roughly quantifies potential outcomes resulting from implementing one or more changes to a system

Weiss, Carol H. Shared Decision Making about What? A Comparison of Schools with and Without Teacher Participation. Teachers College Record 95:69-92 Fall '93.