Carr, David K. and Littman, Ian D. Excellence in Government: Total Quality Management in the 1990's. 2nd ed. Arlington, VA, Coopers & Lybrand, 1993. 353 p.
Book call no.: 350 C311e 1993

Cohen, Steven and Brand, Ronald. Total Quality Management in Government: A Practical Guide for the Real World. San Francisco, Jossey-Bass, 1993. 228 p.
Divided into three parts: 1) What Is Total Quality Management? 2) Implementing Total Quality Management in Public Organizations, and 3) Total Quality Management in the Real World (success stories).
Book call no.: 350.0078 C678t

DiIulio, John J., Jr and others. Improving Government Performance: An Owner's Manual . Washington, Brookings Institution, 1993. 90 p.
Worker Quality and Motivation, p 28. Serving Customers and Total Quality Management, pp 48-54 Creating a Culture of Performance, pp 73-78
Book call no.: 353.078 D575i

Hunt, V. Daniel. Quality Management for Government: A Guide to Federal, State, and Local Implementation. Milwaukee, WI, ASQC Quality Press, 1993. 384 p.
Book call no.: 350.0078 H943q

National Conference on Federal Quality 1993. Transforming Government: Putting People and Quality First. Washington, Federal Quality Institute, 1993. 568 p.
Papers of the sixth annual National Conference on Federal Quality held in Washington, DC, July 20-23 1993. Divided into eight themes: leadership, customer focus, design/implementation, empowerment, partnerships, process improvement, measurement, and special (award winners).
Book call no.: 353.078 N277t

National Performance Review (U.S.). Creating a Government that Works Better & Costs Less: Report of the National Performance Review. Washington, G.P.O., 1993. 168 p.
Book call no.: 353.075 N277c

National Performance Review (U.S.). Creating a Government that Works Better & Costs Less: Report of the National Performance Review: Executive Summary. Washington, G.P.O., 1993. 21 p.
Book call no.: 353.075 N277c Exec sum

Reinventing Human Resource Management: Accompanying Report of the National Performance Review. Washington, Office of the Vice President, Sep 1993. 95 p.
Book call no.: 353.075 N277rc

United States. United States Code Congressional and Administrative News. 103rd Congress - First Session 1993. St Paul, MN, West Pub, 1994. 1 vol.
Government Performance and Results Act of 1993 - PL 103-62 (12 pages)
Book call no.: R 345.2 U58uc 1993 vol 1

United States. Congress. House. Committee on the Budget. Reinventing Government: Hearing Before the Committee... 103rd Cong, 1st Sess, October 14, 1993. Washington, U.S. Government Printing Office, 1994. 81 p.
Discussion by the House on the proposed Reinventing Government Act (as of July 1994 this act is still pending in the Senate).
Book call no.: 353.078 U581r

United States. Congress. Senate. Committee on Governmental Affairs. Federal Acquisition Streamlining Act of 1994: Report of the Committee...103rd Cong, 2nd Sess..to Accompany S. 1587, to Revise and Streamline the Acquisition Laws of the Federal Government, and for Other Purposes . Washington, 1994. 36 p.
Book call no.: 346.73023 U58f

QUALITY IN: GOVERNMENT, GENERAL -- DOCUMENTS

Cohen, Jay L. (LtCol, USAF). Federal Employee Unions: A Necessary Partner for TQM. Maxwell AFB, AL, Apr 1993. 1 vol. (Air University (U.S.) Air War College. Defense analytical study)
Doc. call no.: M-U 43117 C678f

Federal Quality Institute (U.S.). Education and Training for Total Quality Management in the Federal Government. Washington, May 1992. 42 p. (Federal Total Quality Management Handbook)
Doc. call no.: M-U 43958-4

Federal Quality Institute (U.S.). Employee Involvement and Quality Management in the Federal Government. Washington, Jul 1993. 64 p.
Divided into three parts: 1) The Components of Employee Involvement, 2) Steps to Increase Employee Involvement, and 3) Summary and Conclusion (includes lessons learned)
Doc. call no.: M-U 43958-8

Federal Quality Institute (U.S.). Introduction to Total Quality Management in the Federal Government. Washington, May 1991. 34 p. (Federal Total Quality Management Handbook)
Doc. call no.: M-U 43958-2

Federal Quality Institute (U.S.). Information Network. Federal Quality Management Documents Catalog and Database Users Guide. s.l, Jul 1993. 1 vol.
Doc. call no.: M-U 43958-7 Jul 93

United States. General Accounting Office. Quality Management: Survey of Federal Organizations. Washington, Oct 1992. 67 p. (GAO/GGD-93-9BR)
Doc. call no.: M-U 41026-83 no.93-9BR

QUALITY IN: GOVERNMENT, GENERAL -- PERIODICALS

Bemowski, Karen. Trailblazers in Reinventing Government. Quality Progress 26:37-42 Dec '93.
Discusses the winners of the Presidential Award for Quality and their quality programs

Blackerby, Phillip. GPRA (Government Performance and Results Act of 1993) Strategic Planning: Start Here - How to Write a Plan-to-Plan. Armed Forces Comptroller 39:21-26 Spring '94.

Blackerby, Phillip. Strategic Planning: An Overview for Complying with GPRA (Government Performance and Results Act of 1993 - P.L.103-62). Armed Forces Comptroller 39:17-22 Winter '94.

Caudill, Tom H. and Caudill, Virginia K. Applying Total Quality Management Concepts to the Security Assistance Community. DISAM Journal 15:108-119 Spring '93.

GAO Surveys TQM in Federal Government. Government Manager No.520:1 Nov 30 '92.

Gluckman, Elizabeth. Reforming U.S. Government Through TQM. Quality Observer 2:1+ Oct '93.

Gluckman, Elizabeth. U.S. Government Begins Reinvention Effort. Quality Observer 3:1+ Jan '94.
Discusses the National Performance Review's four principles and a list of its accomplishments. Also covers President Clinton's blueprint for reinventing government

Gluckman, Elizabeth. U.S. Government Begins Reinvention Effort. Quality Observer 3:1+ Jan '94.
Discusses the National Performance Review's four principles and a list of its accomplishments. Also covers President Clinton's blueprint for reinventing government

Gold, Richard and DeLuca, Warren. TQM in P&R. Parks & Recreation 28:86-91 Sep '93.
Reviews the TQM approach taken by the New York City Department of Parks & Recreation

Holzer, Bonnie. Quality Auditing in a Public-Sector Service Environment. Quality Progress 27:61-62 Jun '94.

An Interview with Ted Gaebler. Training 31:107-111 Jan '94.
The co-author of Reinventing Government talks about FDR, empowered public servants, and President Clinton's plan to change the way government works

Langford Concept: A Fresh Approach to Training in TQL (total quality learning). Program Manager 22:16-17 May-Jun '93.

Light, Paul. Partial Quality Management. Government Executive 26:55-56 Apr '94.

McKenna, Joseph F. Bill & Al's Excellence Adventure. Industry Week 242:79 Oct 4 '93.
Bill Clinton and Al Gore push the total quality government concept.

McKenna, Joseph F. Empowerment Thins a Forest of Bureaucracy. Industry Week 242:64 Apr 5 '93.
In 1989, the U.S. Forest Service approved the use of quality-management techniques throughout its system, and it is showing how worker empowerment leads to better customer service

McKenna, Joseph F. Total Quality Government: More than Political Fashion. Industry Week 242:44-45 Jun 21 '93.
Emphasizes the importance of management standards and customer service practices in the public sector.

Prestel, Robert L. TQM at NSA. American Intelligence Journal 15:43-45 Spring-Summer '94.

Reich, Robert and Copening, Linda. Empowerment Without the Rhetoric. Quality Progress 27:35-37 Jun '94.
The Labor secretary and a union leader explain the progress of partnership at the U. S. Department of Labor

Smith, A. Keith. Total Quality Management in the Public Sector: Part Two. Quality Progress 26:57-61 Jul '93.

Stratton, Brad. The Continuing Expedition of Federal Quality Missionaries. Quality Progress 26:35-37 Jul '93.
The Federal Quality Institute is expanding operations and helping to reinvent government.

Stratton, Brad. How the Federal Government Is Reinventing Itself. Quality Progress 26:21-34 Dec '93.
Discusses the National Performance Review report and analyses the segments of the report that detail potential quality improvements for the government. Also offers commentary by four experts: Armand Feigenbaum, Phillip Crosby, Brian Joiner, and Joseph Juran

Stratton, Brad. Reinventing Government Through Labor-Management Partnerships. Quality Progress 27:31-33 Jun '94.
Gore and private-sector successes highlight the American Federation of Government Employees conference

Air Force Quality Center (U.S.). The Quality Approach: Your Guide to Quality in Today's Air Force. Maxwell AFB, AL, Fall 1993. 1 vol.
Doc. call no.: M-U 44062-1 Fall 1993

Air University (U.S.) Airpower Research Institute. The Defense Logistics Agency: Providing Logistics Support Throughout the Department of Defense, by Nathaniel Robinson (Maj, USAF). Maxwell AFB, AL, Oct 1993. 214 p. (AU-ARI-92-4)
DLA and TQM, pp 66-73
Doc. call no.: M-U 40084-7 no.92-4

Atkins, Vincent B. (LT, USCG) and Thien, Robert S. (Capt, USMC). A Comparative Analysis of Total Quality Management and Compliance Inspections as the Control Mechanism for the Coast Guard's Afloat Centralized Supply System. Monterey, CA, Dec 1992. 200 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 A878c

Barnes, Lee R., Jr (LtCol, USA). Almost Quality: A Case Study of Problem Solving at the National Training Center. Maxwell AFB, AL, Apr 1994. 24 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 B261a

Beat, Anthony M. (Col, USAF). Do Quality Principles Apply to Combat Operations?. Maxwell AFB, AL, Apr 1994. 26 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 B369d

Black, Eugene H., III (LT, USN). Total Quality Leadership Knowledge, Skills, and Abilities for Surface Warfare Officers. Monterey, CA, Mar 1994. 93 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 B6274t

Cohen, Gregory Kelly (Capt, USMC). An Assessment of the Implementation of Total Quality Leadership at Marine Corps Logistics Base, Albany, Georgia. Monterey, CA, Dec 1992. 187 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 C678a

Craig, Robert G. (LtCol, USAF). Quality in the Operational Air Force: A Case of Misplaced Emphasis. Maxwell AFB, AL, May 1994. 27 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 C886q

D. Appleton and Company. Corporate Information Management: Process Improvement Methodology for DoD Functional Managers. Fairfax, VA, Jan 1993. 1 vol.
Doc. call no.: M-U 44113 Jan 93

Davenport, Richard B. (LtCol, USAF). Leading People in Today's Military: A Look at the Impact of Changing Values on Senior Leadership in the Armed Forces. Maxwell AFB, AL, Apr 1994. 30 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 D247L

Defense Equal Opportunity Management Institute. Disparities in Minority Promotion Rates: A Total Quality Approach, by Carol A. Robinson and Steven S. Prevette (LT, USN). Patrick AFB, FL, 1992. 1 vol.
Doc. call no.: M-U 43543-2

Dichter, Andrew S. (LtCol, USAF). Do Quality Concepts and Principles Apply to Combat Operations?. Maxwell AFB, AL, Apr 1994. 28 p. (Air University (U.S.) Air War College. Defense analytical study)
Doc. call no.: M-U 43117 D546d

Farwell, Edward F., Jr (LtCol, MeANG). The Air National Guard, Culture and Quality. Maxwell AFB, AL, Apr 1994. 20 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 F247a

Feuge, Larry E. (Col, USA). Pathfinding on the Continuous Journey: Total Quality Management (TQM) in the Department of Defense. Washington, Apr 1993. 32 p. (Industrial College of the Armed Forces (U.S.) ICAF executive research project)
Doc. call no.: M-U 42942-1 F424p

Garvey, Patrick K. and Watson, Thomas F. (LtCols, USAF). DoD Total Quality Management for Improved Joint Combat Capability. Carlisle Barracks, PA, Apr 1993. 47 p. (Army War College (U.S.) Study project)
Doc. call no.: M-U 39080-83 G244d

Graham, Patrick J. (LCDR, USN). Total Quality Management Analysis of LAMPS Mk I Aviation Maintenance Data. Fort Leavenworth, KS, Jun 1992. 156 p.
Doc. call no.: M-U 42022 G741t

Hefkin, Donald C. (CAPT, USN). The Navy's Quality Journey: Operational Implementation of TQL. Washington, Apr 1993. 103 p. (Industrial College of the Armed Forces (U.S.) ICAF executive research project)
Doc. call no.: M-U 42942-1 H461n

Hughey, Maxwell Ray. Total Quality Management in the United States Army Corps of Engineers. s.l, 1993. 133 p.
Doc. call no.: M-U 43567-599

Interim Management Guidance on Functional Process Improvement. Washington, Aug 1992. 1 vol. (Manual M - United States. Dept of Defense)
Concerns the functional management process for implementing the Information Management Program of the Dept of Defense.
Doc. call no.: M-U 42000-11

Interim Management Guidance on Functional Process Improvement. Washington, Aug 1992 (Jan 1993). 1 vol. (Manual M - United States. Dept of Defense)
Change 1 dated January 15 1993 (under separate cover). Concerns the functional management process for implementing the Information Management Program of the Dept of Defense.
Doc. call no.: M-U 42215-45 no.8020.1

Kocon, Tomasz M. (LtCol, Polish Air Force). "Quality Air Force" and Deming's "Fourteen Points". Maxwell AFB, AL, Apr 1994. 29 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 K76q

Kryschtal, Myron P. (LtCol, USA). Do Quality Concepts and Principles Apply to Combat Operations? Does "Quality" End When the Shooting Begins?. Maxwell AFB, AL, Apr 1994. 28 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 L941d

Kucharczyk, Barbara A. (LtCol, USAF). Inculcating Quality Concepts in the U.S. Air Force: Right Music, Wrong Step. Maxwell AFB, AL, Apr 1994. 20 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 K951i

Lehman, Harry, Jr. (LCDR, USN). Total Quality Management in Logistics: A Case Study from the Trucking Industry. Monterey, CA, Jun 1992. 111 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 L5231t

Manning, Mark D. Corporate Information Management and HQDA. Carlisle Barracks, PA, Apr 1993. 37 p. (Army War College (U.S.) Study project)
Doc. call no.: M-U 39080-83 M284c

Murfin, Robert R. (LtCol, USA). Total Army Quality: TQM or Something Else?. Carlisle Barracks, PA, Apr 1993. 57 p. (Army War College (U.S.) Study project)
Doc. call no.: M-U 39080-83 M975t

Naval Postgraduate School (U.S.). Strategic Management or Strategic Planning for Defense?, by James J. Tritten and Nancy C. Roberts. Monterey, CA, Feb 1989. 34 p.
Doc. call no.: M-U 42525-155

Newton, Mary Beth LCDR USN. Effective Leadership Through Empowerment: A Case Study. Monterey, CA, Jun 1993. 78 p. (Naval Postgraduate School (U.S.) Thesis)
Divided into seven chapters, it offers a leadership model consistent with TQL (total quality leadership) principles, especially empowerment. Also offers a chapter defining the Navy's Total Quality Leadership
Doc. call no.: M-U 42525 N565e

Novosad, Jerry J., Jr. Integration of Total Quality Management into Senior Service Schools' Curriculum. Washington, Apr 1993. 32 p. (Industrial College of the Armed Forces (U.S.) ICAF executive research project)
Doc. call no.: M-U 42942-1 N945i

Phillips Laboratory. Quality Management in the Military: An Overview and a Case Study, by Elizabeth Duffek and Warren Harding. Hanscom AFB, MA, Aug 1993. 6 p. (Phillips Laboratory. PL-TR-93-2175)
Doc. call no.: M-U 43954-2 no.93-2175

Quality Air Force Symposium. Proceedings: Quality Air Force Symposium 1993: The Quest for Quality. Montgomery, AL, 1993. 1 vol.
Proceedings of the first annual Quality Air Force Symposium held October 19-22, 1993 in Montgomery, Alabama. Sponsored by the United States Air Force Quality Council and hosted by the Air Force Quality Institute located on Maxwell AFB.
Doc. call no.: M-U 42764-393 19-22 Oct 93

Quality Air Force Symposium. Proceedings: Quality Air Force Symposium 1994: Shaping the Future. Montgomery, AL, 1994. 1 vol.
Proceedings of the second annual Quality Air Force Symposium held October 11-14, 1994 in Montgomery, Alabama. Sponsored by the United States Air Force Quality Council and hosted by the Air Force Quality Institute located on Maxwell AFB.
Doc. call no.: M-U 42764-393 11-14 Oct 94

Rynn, Philip G. (Capt, USMC). TQL in the Department of the Navy's Operating Forces and Shore Establishment: Does it Differ?. Monterey, CA, Dec 1992. 120 p. (Naval Postgraduate School (U.S.) Thesis)
Doc. call no.: M-U 42525 R995t

Shivers, Carol E. LT USN. Marshaling and Acquiring Resources for the Process Improvement Process. Monterey, CA, Jun 1993. 110 p. (Naval Postgraduate School (U.S.) Thesis)
Examines the process improvement resources available to the Department of Defense functional manager.
Doc. call no.: M-U 42525 S558m

United States. Air Force. Quality Air Force Criteria. s.l., 1993. 31 p.
Doc. call no.: M-U 42992-168

United States. Air Force. Systems Command. Aeronautical Systems Division. Systems Analysis Quality Metrics, by William R. Williamson. Wright-Patterson AFB, OH, Dec 1991. 66 p. (ASD-TR-92-5005)
Doc. call no.: M-U 37052-22 1992 no.5005

United States. Dept of Defense. Total Quality Management Master Plan. Washington, Aug 1988. 1 vol.
Doc. call no.: M-U 42214-108 Aug 88

United States. Dept of Defense. Office of the Deputy Assistant Secretary of Defense for Total Quality Management. Total Quality Management Guide. Washington, Feb 1990. 2 vols.
Volume I: Key Features of the DoD Implementation. Volume II: A Guide to Implementation.
Doc. call no.: M-U 42215-93 no.5000.51

United States. Navy. Office of the Undersecretary of the Navy. Total Quality Leadership Office. TQL in the Fleet: From Theory to Practice, by Judy Wasik and Bobbie Ryan. Arlington, VA, Oct 1993. 80 p. (TQLO publication no.93-05)
Doc. call no.: M-U 42344-5 no.93-05

Urbik, Lawrence W. (CAPT, USN). Total Quality from the Top. Washington, Apr 1993. 30 p. (Industrial College of the Armed Forces (U.S.) ICAF executive research project)
Doc. call no.: M-U 42942-1 U73t

Wiram, Gordon M. (LtCol, USAF). 37th Air Rescue Squadron: A TQM Experiment. Carlisle Barracks, PA, Apr 1993. 35 p. (Army War College (U.S.) Study project)
Doc. call no.: M-U 39080-83 W798t

QUALITY IN: DEPARTMENT OF DEFENSE, U.S. -- PERIODICALS

Bemowski, Karen. The Air Force Quality Flight Plan. Quality Progress 27:25-29 Jun '94.
Describes QAF (Quality Air Force) the USAF's plan for implementing continuous improvement throughout the entire Air Force.

Cloutier, Marc G. and Richards, John D. Examining Customer Satisfaction in a Big School. Quality Progress 27:117-119 Sep '94.
The Army medical center examines the needs and requirements of its customers

Diffley, Michael (Col, USA) and Slockbower, Robert (LtCol, USA). Total Quality Management in the Public Sector. Quality Digest 14:50-55 Feb '94.
Reviews the quality improvement efforts in navigation lock maintenance initiated by the U.S. Army Corps of Engineers, New Orleans district.

Diffley, Michael (Col) and Duttweiler, James F. (Maj). District Punches Pachyderm: Trying to Control the Elephant-Sized Challenge of TQM (total quality management). Military Engineer 85:8-11 Nov-Dec '93.

Duffek, Elizabeth and Harding, Warren. Quality Management in the Military: An Overview and Case Study. Special Libraries 84:137-141 Summer '93.

Edwards, Kelly M. (Maj). Applying Total Quality to Operations. Army Logistician, pp 30-31 Jan-Feb '94.

Faram, Mark D. Managing from the Bottom: Does the Total Quality Approach Undermine the Command Chain? Navy Times 42:22 Jun 7 '93.

Fritz, James (Capt, USAF). Quality in the Air Force: Observations from a Group Facilitator. TIG Brief 45:19 May-Jun '93.

Gregory, Thomas E. (Maj, USMC). Dr. Deming and the Recruiting Service. Marine Corps Gazette 78:25-26 Jan '94.

Guldner, Rod (MGySgt). Total Quality Auditing (TQA). Armed Forces Comptroller 38:30-32 Winter '93.

Harback, Herbert F. Leadership Prerequisites for Our New Army. Engineer 23:19-21 Apr '93.

Houser, Joseph R. and Potocki, Kenneth A. DoD Contract Performance Management and TQM: Three Principles. Program Manager 22:16-21 Sep-Oct '93.

Keane, Kathleen A. Arrival of the Big Q (Quality Air Force). Airman 38:39-41 Jan '94.

Keane, Kathleen Anne. Quality Air Force. Airman 36:4-13 Aug '92.
Includes five short articles: Quality, the Way to Go, Quality: A Historical Perspective, This Is Quality, We Are a Quality Air Force, and To Train the Quality Trainer.

Lane, Larry (SSgt, USA). Taking Care of Business (Fort Gordon's Total Army Quality Office). Soldiers 48:36 Jul '93.

Meyer, LtCol. Government Performance and Results Act and Quality Air Force Assessments. TIG Brief 46:14-15 Jan-Feb '94.

Meyer, LtCol. Management Controls, Baldrige Quality and the Inspector General. TIG Brief 45:8-9 Sep-Oct '93.

Pederson, Larry and Dexter, Lee. Busting Bureaucracy from the Bottom Up. Parks & Recreation 28:37-40 Oct '93.
Reviews the U.S. Army Training and Doctrine Command's business-management system which is called 'Targets of Excellence'

Performance Review Seeks to Streamline DoD. Defense, no.2, 38:2-20 '94.

Renner, Ernie. Navy Benchmarking Program's Free Computerized Assistance Boosts Product Quality. Quality Observer 2:1+ Sep '93.

Richardson, Robert S. (LtCol, USMC). In Search of Excellence (in recruiting). Marine Corps Gazette 78:28-29 Jan '94.

Roberts, Alexander B. (LtCol). Core Values in a Quality Air Force - The Leadership Challenge. Airpower Journal 8:40-53 Summer '94.

Salesky, Mark E. Maj USA. Tools and Total Army Quality. Ordnance, pp 6-8, May '93.

Saluting the (Air Force) Chief of Staff Team Quality Award Champions. Quality Exchange 1:4-5 Winter '93.
Brief listing of the five 1993 award winners and why they won.