American Society for Training and Development. Fundamentals of Quality. Alexandria, VA, American Society for Training and Development, 1991. 16 p.
Book call no.: 658.312404 A5121 no.9111

Berry, Thomas H. Managing the Total Quality Transformation. New York, McGraw-Hill, 1991. 223 p.
Book call no.: 658.562 B534m

Bowles, Jerry and Hammond, Joshua. Beyond Quality: How 50 Winning Companies Use Continuous Improvement. New York, Putnam, 1991. 254 p.
Book call no.: 658.562 B787b

Capezio, Peter and Morehouse, Debra. Taking the Mystery Out of TQM: A Practical Guide to Total Quality Management. Hawthorne, NJ, Career Press, 1993. 290 p.
Book call no.: 658.562 C241t

Cartin, Thomas J. Principles and Practices of TQM. Milwaukee, WI, ASQC Quality Press, 1993. 241 p.
Book call no.: 658.562 C327p

Creech, Bill. The Five Pillars of TQM: How to Make Total Quality Management Work for You. New York, Truman Talley Books, 1994. 549 p.
The five pillars are: product, process, organization, leadership, and commitment.
Book call no.: 658.562 C913f

Crosby, Philip B. Quality Is Free: The Art of Making Quality Certain. New York, McGraw-Hill, 1979. 309 p.
Book call no.: 658.562 C949qa

Crosby, Philip B. Quality Without Tears: The Art of Hassle-Free Management. New York, McGraw-Hill, 1984. 205 p.
Book call no.: 658.562 C949q

Deming, W. Edwards. The New Economics for Industry, Government, Education. Cambridge, Massachusetts Institute of Technology, Center for Advanced Engineering Study, 1993. 240 p.
Addresses the new management theory and covers Deming's 'System of Profound Knowledge'
Book call no.: 658.4 D381n

Dobyns, Lloyd and Crawford-Mason, Clare. Quality or Else: The Revolution in World Business. Boston, Houghton Mifflin, 1991. 309 p.
Book call no.: 658.5 D635q

Dobyns, Lloyd and Crawford-Mason, Clare. Thinking about Quality: Progress, Wisdom, and Deming Philosophy. 1st ed. New York, Times Books, 1994. 280 p.
Book call no.: 658.562 D635t

Feigenbaum, Armand V. Total Quality Control. 3rd rev ed. New York, McGraw-Hill, 1991. 863 p.
Book call no.: 658.562 F297q 1991

Gabor, Andrea. The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America. New York, Times Books/Random House, 1990. 326 p.
Book call no.: 658.562 G116m

Garvin, David A. Managing Quality: The Strategic and Competitive Edge. New York, Free Press, 1988. 319 p.
Book call no.: 658.562 G244m

Gause, Donald C. and Weinberg, Gerald M. Exploring Requirements: Quality before Design. New York, Dorset House, 1989. 299 p.
Book call no.: 745.2 G274e

Gitlow, Howard S. The Deming Guide to Quality and Competitive Position. Englewood Cliffs, NJ, Prentice-Hall, 1987. 247 p.
Book call no.: 658 G536d

Goldratt, Eliyahu M. and Cox, Jeff. The Goal: A Process of Ongoing Improvement. Rev ed. Croton-on-Hudson, NY, North River Press, 1986. 273 p.
Book call no.: 823 G621g

Harrington, H. James. The Improvement Process: How America's Leading Companies Improve Quality. New York, McGraw-Hill, 1987. 239 p.
Book call no.: 658.562 H299i

Hickman, Craig R. The Strategy Game. New York, McGraw-Hill, 1993. 246 p.
Offers sixty-eight brief chapters such as: Making Better Quality Products, Implementing Total Quality Management, Seeking the Baldrige, Organizing Along Customer Lines, etc.
Book call no.: 658.4012 H628s

International Quality Study: The Definitive Study of the Best International Quality Management Practices: Top-Line Findings. Cleveland, American Quality Foundation, 1991. 52 p.
Examines the quality management practices of four industries in four countries.
Book call no.: 658.562 I61

Lareau, William. American Samurai: Warrior for the Coming Dark Ages of American Business. Clinton, NJ, New Win Publications, 1991. 336 p.
Covers employee participation, process improvement, benchmarks, consensus decision making, etc. Example: Chapter 11 - It's Never "Soup Yet" in the World of Process Improvement.
Book call no.: 658 L321a

Lickson, Jeffrey. The Continuously Improving Self: A Personal Guide to TQM. Los Altos, CA, Crisp Publications, 1992. 101 p.
Offers information on how to personally apply quality principles to produce quality relationships, etc.
Book call no.: 158.1 L711c

MacDonald, John and Piggott, John. Global Quality: The New Management Culture. San Diego, CA, Pfeiffer & Co, 1993. 320 p.
Book call no.: 658.562 M135g

Mahoney, Francis Xavier. The TQM Trilogy: Using ISO 9000, the Deming Prize, and the Baldrige Award to Establish a System for Total Quality Management. New York, American Management Association, 1994. 228 p.
Book call no.: 658.562 M214t

Making Total Quality Happen, edited by Frank Caropreso. New York, Conference Board, 1990. 90 p.
Offers articles focusing on the customer as the key to competitiveness, nurturing quality throughout the organization, global development, the strategic planning link, and winning the Baldrige Award.
Book call no.: 658.562 M235

Mann, Nancy. The Keys to Excellence: The Story of the Deming Philosophy. 2nd ed. Los Angeles, Prestwick Books, 1987. 183 p.
Book call no.: 658.562 M282k

McCloskey, Larry A. and Collett, Dennis N. TQM, A Basic Text: A Primer Guide to Total Quality Management. Methuen, MA, Goal/QPC, 1993. 150 p.
Book call no.: 658.562 M127t

Miller, William C. Quantum Quality: Quality Improvement Through Innovation, Learning, and Creativity. New York, AMACOM, 1993. 180 p.
Book call no.: 658.562 M652q

Neave, Henry R. The Deming Dimension. Knoxville, TN, SPC Press, 1990. 440 p.
Thorough discussion of Deming's philosophy including numerous Deming quotes, exercises, and the fourteen points.
Book call no.: 658.562 N357d

Neusch, Donna R. and Siebenaler, Alan F. The High Performance Enterprise: Reinventing the People Side of Your Business. Essex Junction, VT, Oliver Wight Publications, 1993. 380 p.
Covers organizational issues for the 1990's: teams, coaching, new rewards, and strategic planning. Also has a chapter on 'Differing with Deming' (on performance reviews).
Book call no.: 658.314 N495h

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2nd ed. East Brunswick, NJ, Nichols Publishing, 1993. 463 p.
Book call no.: 658.5 O11t 1993

Peters, Thomas J. Thriving on Chaos: Handbook for Management Revolution. New York, Knopf, 1988. 561 p.
Book call no.: 658 P483t 1988

Quality Management Handbook, edited by Loren Walsh and others. New York, Marcel Dekker (Milwaukee: Quality Press), 1986. 997 p.
Book call no.: 658.562 Q1

Quality Yearbook 1994. New York, McGraw-Hill, 1994. 788 p.
Book call no.: 658.562 Q11 1994

Ross, Joel E. Total Quality Management: Text, Cases, and Readings. Delray Beach, FL, St Lucie Press, 1993. 325 p.
Book call no.: 658.562 R824t

Russell, James P. The Quality Master Plan: A Quality Strategy for Business Leadership. Milwaukee, Quality Press, 1990. 138 p.
Book call no.: 658.562 R964q

Sashkin, Marshall and Kiser, Kenneth J. Total Quality Management. Seabrook, MD, Ducochon Press, 1991. 179 p.
Covers the definition, cultural basis, how to create and lead a TQM culture, tools, techniques, resources, etc.
Appendix B: The Baldrige Award, pp 159-168.
Book call no.: 658.562 S252t

Saylor, James H. TQM Field Manual. New York, McGraw-Hill, 1992. 232 p.
Includes sections that discuss what TQM is, the improvement methodology, the phases of TQM planning, and TQM in the Department of Defense.
Book call no.: 658.562 S275t

Schaaf, Dick and Kaeter, Margaret. Pursuing Total Quality: 101 Logical Ways to Improve Quality for Customers; Without Hiring a Guru, Attending Countless Meetings or Spending Thousands of Dollars. Minneapolis, MN, Lakewood Publications, 1992. 124 p.
Book call no.: 658.562 S291p

Scherkenbach, William W. The Deming Route to Quality and Productivity: Road Maps and Roadblocks. Washington, CEEP Press Books, 1992. 1 vol.
Book call no.: 658.562 S326d 1992

Schmidt, Warren H. and Finnigan, Jerome P. The Race Without a Finish Line: America's Quest for Total Quality. 1st ed. San Francisco, Jossey-Bass, 1992. 402 p.
Book call no.: 658.562 S354r

Shiba, Shaoji and others. A New American TQM: Four Practical Revolutions in Management. Cambridge, MA, Productivity Press, 1993. 574 p.
Grouped under four sections (the four revolutions): focus on the customer, continuous improvement, total participation, and societal networking
Book call no.: 658.562 S555w

Teboul, James. Managing Quality Dynamics. Englewood Cliffs, NJ, Prentice Hall, 1991. 249 p.
Four sections: 1) History & Definition of Quality, 2) Quality Strategies, 3) Quality in Services, and 4) The Change Process.
Book call no.: 658.562 T254m

Total Quality: An Executive's Guide for the 1990's, edited by Ernest C. Huge. Homewood, IL, Business One Irwin, 1990. 248 p.
Book call no.: 658.562 T717

Total Quality Management: The Key to Business Improvement. 1st ed. New York, Chapman & Hall, 1991. 182 p.
Offers a six element model management framework for TQM
Book call no.: 658.562 T7171

Tunks, Roger. Fast Track to Quality: A 12-Month Program for Small to Mid-Sized Businesses. New York, McGraw-Hill, 1992. 292 p.
Covers such topics as understanding the quality initiative, how organizations change, fast-track TQM awareness training, preparing a quality master plan, conducting a quality audit, fifteen strategies to fast tracking, five steps to empowerment, ten rules for fast-track success, etc.
Book call no.: 658.562 T926f

Walton, Mary. Deming Management at Work. New York, Putnam, 1990. 249 p.
Book call no.: 658 W241d

Walton, Mary. The Deming Management Method. New York, Putnam, 1988. 262 p.
Book call no.: 658 W241da

Air Force Quality Center (U.S.). Glossary of Quality Air Force Terms. Maxwell AFB, AL, Jun 1992. 1 vol.
Doc. call no.: M-U 44062 Jun 92

Air Force Quality Center (U.S.). The Quality Approach: Your Guide to Quality in Today's Air Force. Maxwell AFB, AL, Fall 1993. 1 vol.
Doc. call no.: M-U 44062-1 Fall 1993

Air University (U.S.). Air Command and Staff College. Quality Concepts, compiled by G. Nik Nixon and edited by Gwen Story. Maxwell AFB, AL, Nov 1992. 1 vol.
Doc. call no.: M-U 35582-26 Nov 92

Armstrong Laboratory (U.S.). TQL: Dictionary of Quality and Productivity Terms. Brooks AFB, TX, Jan 1992. 1 vol.
Doc. call no.: M-U 43953-5 Jan 92

Beck, William J., Jr (LtCol, USAF). Total Quality...So What Is New?. Maxwell AFB, AL, Apr 1994. 23 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 B3933t

Federal Quality Institute (U.S.). Introduction to Total Quality Management in the Federal Government. Washington, May 1991. 34 p. (Federal Total Quality Management Handbook)
Doc. call no.: M-U 43958-2

Joiner Associates. A Practical Approach to Quality. Madison, WI, 1987. 32 p.
Doc. call no.: M-U 43971

Navy Personnel Research and Development Center (U.S.). An Introduction to Quality Management: Selected Readings. San Diego, CA, May 1987. 219 p. (NPRDC-TN-87-23)
Doc. call no.: M-U 42932-11 no.87-23

Rome Laboratory. Total Quality Management (TQM), An Overview, by Anthony Coppola. Griffiss AFB, NY, Sep 1991. 44 p. (RL-TR-91-305)
Doc. call no.: M-U 43957 no.91-305

1994 Annual QA/QC Services Directory. Quality Progress 27:39-128 Aug '94.
Provides a listing of 698 companies offering quality-related services from audits and educational training to customized software and consulting.

Aggarwal, Sumer. A Quick Guide to Total Quality Management. Business Horizons 36:66-68 May-Jun '93.

Anderson, John C. and others. A Theory of Quality Management Underlying the Deming Management Method. Academy of Management Review 19:472-509 Jul '94.

Barrow, James W. Does Total Quality Management Equal Organizational Learning? Quality Progress 26:39-43 Jul '93.

Bemowski, Karen. The International Quality Study. Quality Progress 24:33-37 Nov '91.
The study examines the quality management practices of four industries in four countries.

Bemowski, Karen. The Quality Forum IX: Breaking with Tradition. Quality Progress 26:44-46 Dec '93.

Bemowski, Karen. The Quality Glossary. Quality Progress 25:18-29 Feb '92.

Benson, Tracy E. A Business Strategy Comes of Age (Total Quality Management). Industry Week 242:40+ May 3 '93.

Benson, Tracy E. TQM: A Child Takes a First Few Faltering Steps. Industry Week 242:16+ Apr 5 '93.
Provides results of an Industry Week survey addressing the success of TQM

Brooks, Roger. Change for the Better. TQM Magazine 5:51-53 Aug '93.
Reviews the components of 'kaizen' which is central to the TQM philosophy and which deals not in improvement in leaps and bounds but rather in small, incremental steps.

Burdett, John O. TQM and Re-Engineering - The Battle for the Organization of Tomorrow. TQM Magazine, no.2, 6:7-13 '94.

Byrne, John A. Bidding Farewell to a Guru--At $395 a Pop. Business Week No.3334:43 Aug 30 '93.
Quality guru Joseph M. Juran on his 'Last Word' speaking tour (his last public tour before retirement).

Carbone, Dominick F. What's New with Quality Programs? Management Review 82:57 May '93.

Competing Through Quality. Government Manager No.536:4 Jul 12 '93.

Cross, Kelvin and others. TQM vs Reengineering? There Should Be No Argument. Quality Digest 14:53-54 May '94.

The Downside of Quality. Training & Development 46:11-12 Mar '92.
Reviews Wallace Co. and Florida Power and Light's quality programs which won them awards but ended with serious problems.

Duffin, Murray. If Something's Worth Doing... TQM Magazine 5:7-9 Aug '93.

Gehani, R. Ray. Quality Value-Chain: A Meta-Synthesis of Frontiers of Quality Movement. Academy of Management Executive 7:29-42 May '93.
Offers a quality value-chain framework as a descriptive model to synthesize the schools of thought on quality management.

Gieringer, Mark W. (Maj). Quality: The Personal Approach. Mobility Forum 2:35 Sep-Oct '93.

Goodden, Randall. The Error in TQM. Quality Digest 14:73-76 May '94.

Hays, David W. Quality Improvement and Its Origins in Scientific Management. Quality Progress 27:89-90 May '94.

Jordan, Jennifer. Everything You Wanted to Know about TQM. Public Manager 21:45-49 Winter '92-'93.

Juran, Joseph M. Made in USA: A Renaissance in Quality. Harvard Business Review 71:42-47+ Jul-Aug '93.

Lesser, Roger. Total Quality Management: The Survival Strategy of the '90s. Defense Electronics 25:47-50 Apr '93.

Managing by Fact: It's Exhaustive, Expensive, and Essential. Total Quality Newsletter 4:1-3 Aug '93.

Manning, Helen. Total Quality Management: Not Just Another Flavor of the Month! Bulletin of the American Society for Information Science 20:9-19 Apr-May '94.

Marchese, Ted. TQM: A Time for Ideas. Change 25:10-13 May-Jun '93.
TQM and its applicability in higher education are discussed. Also discusses six principal concepts of TQM

McGovern, John P. Evolution of Total Quality Management. Program Manager 19:16-22 Sep-Oct '90.

Meyer, Richard S. Common Causes and Special Causes: Who Is Threatened by Deming - Labor or Management? Labor Law Journal 44:620-625 Oct '93.

Miller, William C. Quantum Quality: The Innovative (R)evolution. Quality Digest 14:53-58 Apr '94.
Covers the four paradigms of quality, what is not working with quality , and the four dimensions of quantum quality (learning, values, creativity, and sustainability)

Niven, Daniel. When Times Get Tough, What Happens to TQM? Harvard Business Review 71:20-22 May-Jun '93.

Paton, Scott M. Is TQM Dead? Quality Digest 14:24-30 Apr '94.

Pearson, Christine M. Aligning TQM and Organizational Learning. Special Libraries 84:147-150 Summer '93.
Discusses five lessons of what TQM is not such as: Quality Isn't Over-Design, More Isn't Always Better, etc

Pines, Ellis. The Gurus of TQM. Aviation Week & Space Technology 132:S29+ May 21 '90.
Briefly discusses Deming, Juran, Feigenbaum, Crosby, Ishikawa, and Taguchi.

Reeves, Carol A. and Bednar, David. Defining Quality: Alternatives and Implications. Academy of Management Review 19:419-445 Jul '94.

Reid, Robert P. There's More to Quality Management than TQM. Quality Digest 14:67-73 May '94.

Sears, Debra J. The 'Best Books' on Total Quality Management: A First Review. RQ 33:85-87 Fall '93.

Sitkin, Sim B. and others. Distinguishing Control from Learning in Total Quality Management: A Contingency Perspective. Academy of Management Review 19:537-564 Jul '94.

State of the Art of TQM. Training & Development 47:8-9 Aug '93.
A study titled TQM: Forging Ahead or Falling Behind? refutes critics who claim TQM is just the latest business fad

Stratton, Brad. A Few Words about the Last Word. Quality Progress 26:63-65 Oct '93.
Based on material from Joseph M. Juran's March 18, 1993 "The Last Word" presentation and a Quality Progress interview.

Stupak, Ronald J. Driving Forces for Quality Improvement in the 1990's. Public Manager 22:32-34 Spring '93.

Waldman, David A. The Contributions of Total Quality Management to a Theory of Work Performance. Academy of Management Review 19:510-536 Jul '94.

Wilkinson, Adrian and others. What Is Happening in Quality Management?: Findings from an IM (Institute of Management) Survey. TQM Magazine, no.1, 6:55-58 '94.