Carter, Carla C. Human Resources Management and the Total Quality Imperative. New York, AMACOM, 1994. 259 p.
Employee Recognition, pp 43-52 Performance Appraisal, pp 131-150
Book call no.: 658.314 C323h

Dickson, David and others. Rewarding People: The Skill of Responding Positively. New York, Routledge, 1993. 232 p.
Book call no.: 153.6 D554r

Hale, Roger L. and Maehling, Rita F. Recognition Redefined: Building Self-Esteem at Work. Exeter, NH, Monochrome Press, 1993. 177 p.
Book call no.: 658.314 H163r

McDermott, Robin E. and others. Employee Driven Quality: Releasing the Creative Spirit of Your Organization Through Suggestion Systems. White Plains, NY, Quality Resources, 1993. 243 p.
Includes a chapter on recognition and rewards
Book call no.: 658.562 M134e

Neusch, Donna R. and Siebenaler, Alan F. The High Performance Enterprise: Reinventing the People Side of Your Business. Essex Junction, VT, Oliver Wight Publications, 1993. 380 p.
Covers organizational issues for the 1990's: teams, coaching, new rewards, and strategic planning. Also has a chapter on 'Differing with Deming' (on performance reviews).
Book call no.: 658.314 N495h

REWARDS & APPRAISALS -- PERIODICALS

Baggs, Robert A. Enlightened Appraisals. Training & Development 47:10 Nov '93.
Established appraisal methods conflict with total quality. Reviews a personal-development approach to replace traditional appraisals.

Cassell, Ron H. Reward and Recognition. Quality Digest 14:52-54 Jun '94.

Hutt, Geoff. Incorporating Quality Performance Objectives into Performance Appraisal Systems. TQM Magazine, no.1, 6:8-12 '94.

Kunreuther, Robert. Performance Appraisal, the TQM Way. Government Executive 25:43-44 Jul '93.

Morgan, Ronald B. and Smith Jack E. A New Era in Manufacturing and Service. Quality Progress 26:89 Jul '93.
Offers a systematic strategy using the employment interview to select and promote employees who possess quality attributes.

Outdated Performance Appraisal Systems Drag Down Quality Efforts. Total Quality Newsletter 4:1-3 Apr '93.

Poole, Jeanne C. and others. Paying for Performance in a TQM Environment. HR Magazine 38:68-72 Oct '93.

Rethinking Rewards. Harvard Business Review 71:37-45+ Nov-Dec '93.
In light of the new management trends, discusses what role, if any, incentives should play in the workplace

Rewards & Recognition: Do They Punish or Polish Performance? Total Quality Newsletter 5:1-3 May '94.

Richards, John D. and Cloutier, Marc G. (LtCols, USA). Performance Appraisals and TQM. Military Review 73:19-23 Aug '93.

Roth, William and Ferguson, Douglas. The End of Performance Appraisals? Quality Digest 14:52-57 Sep '94.

Troy, Kathryn. Recognize Quality Achievement with Noncash Awards. Personnel Journal 72:111-117 Oct '93.

Bantz, Charles R. Understanding Organizations: Interpreting Organizational Communication Cultures. Columbia, SC, University of South Carolina Press, 1993. 250 p.
Book call no.: 302.35 B219u

Batten, Joe D. Building a Total Quality Culture. Menlo Park, CA, Crisp Publications, 1992. 1 vol.
Book call no.: 658.562 B335b

Belasco, James A. Teaching the Elephant to Dance: Empowering Change in Your Organization. 1st ed. New York, Crown, 1990. 276 p.
Book call no.: 658.4063 B426t

Building a High-Performance Organisation, edited by Stephen J. Garone. New York, Conference Board, 1993. 33 p.
Divided into two parts: 1) Investing in Future Leaders, and 2) Creating an Innovative Work Environment.
Book call no.: 658.3142 B932

Cunningham, J. Barton. Action Research and Organizational Development. Westport, CT, Praeger, 1993. 274 p.
Discusses action-related research and organizational change including such topics as adjusting research methods for organizational problem solving, developing data gathering instruments, managing the process of change, etc
Book call no.: 300.72 C973a

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. New York, Lexington Books, 1991. 211 p.
Discusses the structure, culture, and scope of horizontal management as well as restructuring at the macro level, and flattening the pyramid.
Book call no.: 658.812 D415h

Hammer, Michael and Champy, James. Reengineering the Corporation: A Manifesto for Business Revolution. New York, Harper Business, 1993. 223 p.
Book call no.: 658.406 H224r

Heifetz, Michael L. Leading Change, Overcoming Chaos: A Seven Stage Process for Making Change Succeed in Your Organization. Berkeley, CA, Ten Speed Press, 1993. 203 p.
Book call no.: 658.406 H465L

Jacobs, Robert W. Real Time Strategic Change: How to Involve an Entire Organization in Fast and Far-Reaching Change. San Francisco, Berrett-Koehler, 1994. 335 p.
Book call no.: 658.406 J17r

Jellison Jerald M. Overcoming Resistance: A Practical Guide to Producing Change in the Workplace. New York, Simon & Schuster, 1993. 235 p.
Book call no.: 658.4063 J48o

Nadler, David and others. Organizational Architecture: Designs for Changing Organizations. San Francisco, Jossey-Bass, 1992. 284 p.
Includes chapters on implementing total quality management, empowerment, teaching organizations to learn, collaborative strategic planning, etc.
Book call no.: 658.4063 N137d

Osborne, David and Gaebler, Ted. Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector. Reading, MA, Addison-Wesley, 1992. 405 p.
Book call no.: 353.078 O81r

Petrozzo, Daniel P. and Stepper, John C. Successful Reengineering. New York, Van Nostrand Reinhold, 1994. 336 p.
Book call no.: 658.4063 P497s

Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. New York, Doubleday, 1990. 424 p.
Discusses the needs of the learning organization: shared vision, team learning, etc.
Book call no.: 658.4 S476f

Stein, Howard F. Listening Deeply: An Approach to Understanding and Consulting in Organizational Culture. Boulder, CO, 1994. 173 p.
Book call no.: 302.35 S819L

The TQM Transformation: A Model for Organizational Change, edited by John Persico, Jr. White Plains, NY, Quality Resources, 1992. 195 p.
Includes chapters on: The Organizational Leader, The Executive Steering Committee, The Local Steering Committee, The TQM Advisor, The Process Improvement Advisor, etc.
Book call no.: 658.562 T757

ORGANIZATION & STRUCTURE -- PERIODICALS

Anjard, Ronald P. The Quality Dimension as a New Element of the Organizational Model. TQM Magazine, no.2, 6:43-44 '94.

Benson, P. George and others. The Effects of Organizational Context on Quality Management: An Empirical Investigation. Management Science 37:1107+ Sep '91.

Belohlav, James A. Developing the Quality Organization. Quality Progress 26:119-122 Oct '93.
Five conditions underlie the development of high-performance, quality organizations.

Chapman, Colin. Quality Values. TQM Magazine 5:43-46 Aug '93.
To implement TQM effectively, quality must be valued by everyone.

Denton, D. Keith. Behind the Curve. Business Horizons 36:1-4 Jul-Aug '93.
Competing for a quality award does not always mean a company is truly committed to quality. Describes the different goals of Cadillac and Federal Express

Elkin, Lois. Power of Vision in Creating a New Business Management Culture. Armed Forces Comptroller 38:9-12 Fall '93.

Garvin, David A. Building a Learning Organization. Harvard Business Review 71:78-91 Jul-Aug '93.

Helton, B. Ray. Humpty Dumpty: A (Process) Re-Engineering Lesson. Quality Observer 2:5+ Oct '93.
Business process re-engineering is the fundamental rethinking and radical redesign of a process or system of intertwined business processes

Liberatore, Ralph L. The Culture Factor and Quality. Quality Progress 26:61-63 Dec '93.

Nonaka, Ikujiro. The Knowledge-Creating Company. Harvard Business Review 69:96-104 Nov-Dec '91.
The best Japanese companies offer a guide to the organizational roles, structures, and practices that produce continuous innovation.

Quality of Work Life: What It Takes to Create Workplace Where People Can Focus on Quality. Total Quality Newsletter 4:6 Jan '94.

Reengineering: A Process for Overhauling Your Business. Total Quality Newsletter 3:1+ Aug '92.
Discusses reengineering of your systems: financial, information management and human resources.

Rubinstein, Sidney P. Democracy and Quality as an Integrated System. Quality Progress 26:51-55 Sep '93.

Saraph, Jayant V. and Sebastian, Richard J. Developing a Quality Culture. Quality Progress 26:73-78 Sep '93.

Spencer, Barbara A. Models of Organization and Total Quality Management: A Comparison and Critical Evaluation. Academy of Management Review 19:446-471 Jul '94.

Stuelpnagel, Thomas R. Deja Vu: TQM Returns to Detroit and Elsewhere. Quality Progress 26:91-95 Sep '93.
Eighty years ago, Henry Ford, Sr. developed a management process using the same principles as total quality management.

Truesdell, Jim. Aligning the Organization to Support Quality. Quality Observer 2:15+ Jun '93.

Vogl, A. J. Breaking with Bureauacracy. Across the Board 28:16-21 Jan-Feb '91.
During an interview, Alvin Toffler describes the organization man of the future.

American Society for Training and Development. Icebreakers: Warm Up Your Audience. Alexandria, VA, American Society for Training and Development, 1989. 16 p.
Book call no.: 658.312404 A5121 no.911

American Society for Training and Development. Training for Quality. Alexandria, VA, American Society for Training and Development, 1988. 16 p.
Book call no.: 658.312404 A5121 no.805

Aubrey, Charles A. and Felkins, Patricia K. Teamwork: Involving People in Quality and Productivity Improvement. Milwaukee, Quality Press, 1988. 176 p.
Book call no.: 658.3152 A895t

The Best of the Role of Training in Quality. Alexandria, VA, American Society for Training and Development, 1991. 77 p.
Includes reprints of seventeen articles by various authors from two journals (Training & Development and Technical & Skills Training). The articles address topics such as the steps to improving organization, TQ through statistical process control, training for quality improvement, etc.
Book call no.: 658.562 B561

Biech, Elaine. TQM for Training. New York, McGraw-Hill, 1994. 221 p.
Book call no.: 658.3124 B586t

Clemmer, Jim and Sheehy, Barry. Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance. Homewood, IL, Business One Irwin, 1992. 392 p.
Education and Awareness, pp 128-145.
Developing the Skills to Go the Distance, pp 158-170.
Cylinder Six: Coaching Skills, pp 180-192.
Cylinder Seven: Team Skills, pp 193-207.
Book call no.: 658 C626f

Cocheu, Ted. Making Quality Happen: How Training Can Turn Strategy into Real Improvement. San Francisco, Jossey-Bass, 1993. 198 p.
Book call no.: 658.3124 C661m

Hartzler, Meg and Henry, Jane E. Team Fitness: A How-to Manual for Building a Winning Work Team. Milwaukee, WI, ASQC Quality Press, 1994. 245 p.
Offers numerous training/assessment exercises on subjects of concern to teams
Book call no.: 658.402 H338t

Provost, Judith A. A Casebook, Applications of the Myers-Briggs Type Indicator in Counseling. Gainesville, FL, Center for Applications of Psychological Types, 1984. 86 p.
Book call no.: 158.3 P969c

Thomas, Brian. Total Quality Training: The Quality Culture and Quality Trainer. New York, McGraw-Hill, 1992. 185 p.
Provides sections on: the major barriers to the achievement of quality, the application of TQ techniques to problems in training, on training: the two-customer approach, the relevance of TQ principles to internal service functions, etc.
Book call no.: 658.3124 T454t

TRAINING -- PERIODICALS

1993 Annual QA/QC Services Directory. Quality Progress 26:24-111 Aug '93.
Provides a listing of 782 companies offering quality-related services from audits and educational training to customized software and consulting.

Barrier, Michael. Business Schools, TQM, and You. Nation's Business 81:60-61 Jul '93.

Basadur, Min and Robinson, Susan. The New Creative Thinking Skills Needed for Total Quality Management to Become Fact, Not Just Philosophy. American Behavioral Scientist 37:121-138 Sep-Oct '93.

Cocheu, Ted. Training with Quality. Training & Development 46:22-29+ May '92.
A six-step approach that integrates training into an overall system designed to support an organization's quality improvement strategy.

Estrada, Vicente F. Eight Principles of Functional Training. Quality Digest 14:56-58 Mar '94.

Galagan, Patricia A. How to Get Your TQM Training on Track. Nation's Business 80:24+ Oct '92.

Kaeter, Margaret. Personalizing Performance. Training 29, Supplement to April:36-41 Apr '92.
Discusses the need for training in the human dimensions of quality (leadership, cultural change, team member skills).

Kaeter, Margaret. Quality Training (Training Programs of the 1991 Malcolm Baldrige Award Winners). Training 28:S15-S21+ Mar '91.

Langford Concept: A Fresh Approach to Training in TQL (total quality learning). Program Manager 22:16-17 May-Jun '93.

Ludeman, Kate. Using Surveys to Transform Groups into Teams. Quality Digest 14:40-47 Mar '94.
The author states that 'designing an assessment to identify the team's problems will ensure proper training'. The article reviews the process for developing this assessment.

Mandel, Benjamin J. Teaching Statistics at the Adult Employee Level. Quality Progress 22:53-55 Oct '89.

Rothenberg, Richard G. and Drye, Tom R. Train 700 People in Quality? No Problem. Training & Development 45:43-36 Dec '91.

Rubin, Irwin and Inguagiato, Robert. Changing the Work Culture. Training & Development 45:57-60 Jul '91.
How training can help establish excellence-oriented work cultures.

Sheridan, John H. A New Breed of M.B.A. Industry Week 242:11-12+ Oct 4 '93.
Business schools are introducing TQM concepts including team-building skills into their M.B.A. curriculums

Stitt, John. Don't Overlook the Fundamentals. Quality Progress 22:44-47 Jul '89.
People's needs, the learning process, and their effect on quality improvement.