American Society for Training and Development. How to Delegate. Alexandria, VA, American Society for Training and Development, 1990. 12 p.
Book call no.: 658.312404 A5121 no.9011

American Society for Training and Development. Managing Change: Implementation Skills. Alexandria, VA, American Society for Training and Development, 1989. 16 p.
Book call no.: 658.312404 A5121 no.910

Beil, Drake. Sound Bites for Success: Business Solutions for the 21st Century. San Diego, CA, Pfeiffer, 1994. 210 p.
Managing for Quality Improvement, pp 103-124
Book call no.: 658 B422s

Boyett, Joseph H. and Conn, Henry P. Maximum Performance Management. Lakewood, CO, Glenbridge , 1993. 323 p.
Book call no.: 658.314 B791m 1993

Cound, Dana M. A Leaders's Journey to Quality. Milwaukee, Quality Press, 1992. 184 p.
Divided into four sections: Leadership and the Organization, Implementing the Vision, Economics of Quality (quality costs), and Statistics and Other Laws of Nature.
Book call no.: 658.562 C855l

Fisher, Kimball. Leading Self-Directed Work Teams: A Guide to Developing New Team Leadership Skills. New York, McGraw-Hill, 1993. 263 p.
Addresses the role of managers. For example, there are chapters titled: Bosses Who Don't Boss, The Classic Supervisor Is an Endangered Species, Transition from Supervisor to Team Leader, etc.
Book call no.: 658.4036 F534L

Hersey, Paul. The Situational Leader. Eden Prairie, MN, Wilson Learning, 1985. 128 p.
Book call no.: 658.4092 H572s

Labovitz, George and others. Making Quality Work: A Leadership Guide for the Results-Driven Manager. 1st ed. New York, Harper Business, 1993. 198 p.
Book call no.: 658.562 L125m

Leading Teams: Mastering the New Role, by John H. Zenger and others. Homewood, IL, Business One Irwin, 1994. 287 p.
Book call no.: 658.4036 L434

Leatherman, Richard W. Quality Leadership Through Empowerment: Standards of Leadership Behavior. Amherst, MA, HRD Press, 1992. 396 p.
Book call no.: 658.4092 L438q

Lundin, William and Lundin, Kathleen. The Healing Manager: How to Build Quality Relationships and Productive Cultures at Work. San Francisco, Berrett-Koehler, 1993. 248 p.
Book call no.: 658.4095 L926h

Maddux, Robert B. Team Building: An Exercise in Leadership. Rev ed. Los Altos, CA, Crisp Publications, 1988. 71 p.
Discusses team building from the viewpoint of a manager's needs and responsibilities.
Book call no.: 658.402 M179t 1988

Oakley, Ed and Krug, Doug. Enlightened Leadership: Getting to the Heart of Change. New York, Simon & Schuster, 1993. 263 p.
Asking vs Telling, pp 123-136. The Ultimate Empowerment Tool, pp 137-166
Book call no.: 658.4092 O11e

Schmidt, Warren H. and Finnegan, Jerome P. TQManager: A Practical Guide for Managing in a Total Quality Organization. San Francisco, Jossey-Bass, 1993. 196 p.
Book call no.: 658.562 S345t

Snyder, Neil H. and others. Vision, Values and Courage: Leadership for Quality Management. New York, Free Press, 1994. 270 p.
Book call no.: 658.562 S675v

Tepper, Bruce B. Delegation Skills. Burr Ridge, IL, Mirror Press, 1994. 72 p.
Book call no.: 658.402 T341d

Vroom, Victor H. and Jago, Arthur G. The New Leadership: Managing Participation in Organizations. Englewood Cliffs, NJ, Prentice Hall, 1988. 244 p.
Book call no.: 658.3152 V984n

Werner, Joseph G. Managing the Process, the People, and Yourself: A Primer for Operations Management. Milwaukee, MI, ASQC Quality Press, 1993. 153 p.
Book call no.: 658.562 W493m

Williams, Hank. The Essence of Managing People. New York, Prentice Hall, 1994. 248 p.
Book call no.: 658.3 W723e

Wilson, Jeanne M. and others. Leadership Trapeze: Strategies for Leadership in Team-Based Organizations. San Francisco, Jossey-Bass, 1994. 286 p.
Book call no.: 658.4092 W749L

ROLE OF MANAGEMENT, GENERAL -- DOCUMENTS

Davenport, Richard B. (LtCol, USAF). Leading People in Today's Military: A Look at the Impact of Changing Values on Senior Leadership in the Armed Forces. Maxwell AFB, AL, Apr 1994. 30 p. (Air University (U.S.) Air War College. Research report)
Doc. call no.: M-U 43117 D247L

Newton, Mary Beth LCDR USN. Effective Leadership Through Empowerment: A Case Study. Monterey, CA, Jun 1993. 78 p. (Naval Postgraduate School (U.S.) Thesis)
Divided into seven chapters, it offers a leadership model consistent with TQL (total quality leadership) principles, especially empowerment. Also offers a chapter defining the Navy's Total Quality Leadership
Doc. call no.: M-U 42525 N565e

ROLE OF MANAGEMENT, GENERAL -- PERIODICALS

8 Traits that Can Make Your Coaching Skills Shine. Total Quality Newsletter 5:4 Sep '94.

Bellis-Jones, Robin. Active Management. TQM Magazine 5:17-20 Aug '93.
The author believes activity-based management (ABM) can provide a powerful complement to a wide range of TQ initiatives. This article examines how ABM counters the root causes of the failure of quality initiatives

Benson, Tracy E. Intangibles: The Real Bottom Line. Industry Week 242:18-20+ Aug 16 '93.
Discusses the impact trust has in an organization's performance.

Bohannan, April. Self-Managing Work Groups: The Role of the External Leader. Library Administration & Management 7:17-22 Winter '93.

Cassell, Ron H. The New Quality Manager. Quality Digest 14:58-59 Jul '94.

Consistency and Commitment Earn Credibility for Top Managers. Total Quality Newletter 5:5-6 Sep '94.
Discusses four lessons award-winning agencies know about leadership which they believe is the most important factor in a successful quality plan

Entin, David H. Boston: Less than Meets the Eye. Change 25:28-31 May-Jun '93.
Offers a suumary of the findings about the initial use of total quality management (TQM) by ten colleges and universities in the Boston area. The study shows that success is related to the level of commitment by the college president and senior administrators

Finding a Place for Autocrats in Your Quality Effort. Total Quality Newsletter 4:1-3 Jul '93.

Integrity from Above Drives 6-step Change-Management Process. Total Quality Newsletter 4:6 Dec '93.
Describes six-steps managers can take to handle organizational change

McGrath, Robert G. Regaining Competitive Advantage Through Leadership. Quality Progress 26:109-110 Dec '93.
Executives hold the key to improving quality in U.S. companies

Ransley, Derek L. Training Managers to Benchmark. Planning Review 21:32-35 Jan-Feb '93.

Richards, John D.(LtCol, USA). The Role of Leadership in TQM. Military Review 72:84-87 Aug '92.

Sonnenburg, Frank K. Trust Me...Trust Me Not. Industry Week 242:22-24+ Aug 16 '93.
Book excerpt dealing with impact of trust in the workplace.

Ten Steps for Revolutionizing Your Service and Management Style. Total Quality Newsletter 4:6 Apr '93.

Albrecht, Karl. The Northbound Train: Finding the Purpose, Setting the Direction, Shaping the Destiny of Your Organization. New York, AMACOM, 1994. 213 p.
Book call no.: 658.4012 A341n

American Society for Training and Development. How to Develop a Vision. Alexandria, VA, American Society for Training and Development, 1991. 16 p.
Book call no.: 658.312404 A5121 no.9107

Bean, William C. Strategic Planning that Makes Things Happen: Getting from Where You Are to Where You Want to Be. Amherst, MA, Human Resource Development Press, 1993. 1 vol.
Total Quality Management: Strategy for Success Through Continuous Improvement, by Dr. Ellen Domb, pp 247-268
Book call no.: 658.4012 B367s

Goodstein, Leonard D. and others. Applied Strategic Planning: A Comprehensive Guide. San Diego, CA, Pfeiffer, 1992. 379 p.
Includes chapters on values scan, mission formulation, gap analysis, etc.
Book call no.: 658.4012 G655a

Mintzberg, Henry. The Rise and Fall of Strategic Planning: Reconceiving Roles for Planning, Plans, Planners. New York, Free Press, 1994. 458 p.
Book call no.: 658.4012 M667r

Napuk, Kerry. The Strategy-Led Business: Step-by-Step Planning for Your Company's Future. New York, McGraw-Hill, 1993. 224 p.
Book call no.: 658.4012 N217s

Nolan, Timothy M. and others. Plan or Die! 10 Keys to Organizational Success. San Diego, CA, Pfeiffer, 1993. 178 p.
Book call no.: 658.4012 N789p

Petrozzo, Daniel P. and Stepper, John C. Successful Reengineering. New York, Van Nostrand Reinhold, 1994. 336 p.
Book call no.: 658.4063 P497s

Sawyer, George C., . Designing Strategy: A How-to Book for Managers. New York, Wiley, 1986. 267 p.
Book call no.: 658.4012 S271d

Strategic Planning in Higher Education: Implementing New Roles for the Academic Library, edited by James F. Williams II. New York, Haworth Press, 1991. 221 p.
Book call no.: 027.7 S898

STRATEGIC PLANNING -- DOCUMENTS

Army Environmental Policy Institute. A Strategic Planning Primer: Model, Methods, and Misunderstandings, by Nancy Natoli and John Fittipaldi. Champaign, IL, Jun 1992. 37 p.
Doc. call no.: M-U 44017-1

Army War College (U.S.) Strategic Studies Institute. Creating Strategic Visions, by Charles W. Taylor. Carlisle Barracks, PA, Oct 1990. 21 p.
Doc. call no.: M-U 39080-407

Naval Postgraduate School (U.S.). Strategic Management or Strategic Planning for Defense?, by James J. Tritten and Nancy C. Roberts. Monterey, CA, Feb 1989. 34 p.
Doc. call no.: M-U 42525-155

STRATEGIC PLANNING -- PERIODICALS

Birdsall, Douglas and Hensley, Oliver D. A New Strategic Planning Model for Academic Libraries. College & Research Libraries 55:149-159 Mar '94.

Blackerby, Phillip. GPRA (Government Performance and Results Act of 1993) Strategic Planning: Start Here - How to Write a Plan-to-Plan. Armed Forces Comptroller 39:21-26 Spring '94.

Blackerby, Phillip. Strategic Planning: An Overview for Complying with GPRA (Government Performance and Results Act of 1993 - P.L.103-62). Armed Forces Comptroller 39:17-22 Winter '94.

Carson, Paula P. and Carson, Kerry D. Deming Versus Traditional Management Theorists on Goal Setting: Can Both Be Right? Business Horizons 36:79-84 Sep-Oct '93.

Dew, John R. Seven Steps to Strategic Quality Planning. Quality Digest 14:34-37 Jun '94.

Haas, Thomas. Planning Strategically for Quality. TQM in Higher Education 2:1-3 Dec '93.

Keller, George. Strategic Planning and Management in a Competitive Environment. New Directions for Institutional Research 77:9-16 Spring '93.

Kinni, Theodore B. Quality Drives Strategic Planning Process. Quality Digest 14:24-30 May '94.
Discusses how Seaman Corp uses it quality initiative to drive its strategic planning process.