Air University Library Publications

TOTAL QUALITY MANAGEMENT


[Table of Contents | Overview | Awards for Quality | Empowerment | Role of Management, General -- Strategic Planning | Rewards & Appraisals -- Organization & Structure -- Training | Implementation, General -- Assessment & Eval. -- Process Improvement -- Reasons for Failure | Tools & Techniques, General -- Benchmarking -- ISO 9000 & QFD -- Statistical Process Control | Teams & Groups | Case Studies | Quality In: Education | Quality In: Government, General -- Department of Defense, U.S. | Quality In: Customer Service -- Library & Information Service]


TEAMS & GROUPS

CONTENTS


BOOKS


American Society for Training and Development. How to Build a Successful Team. Alexandria, VA, American Society for Training and Development, 1992. 20 p.
Book call no.: 658.312404 A5121 no.9212

American Society for Training and Development. More Productive Meetings. Alexandria, VA, American Society for Training and Development, 1987. 15 p.
Book call no.: 658.312404 A5121 no.710

Aubrey, Charles A. and Felkins, Patricia K. Teamwork: Involving People in Quality and Productivity Improvement. Milwaukee, Quality Press, 1988. 176 p.
Book call no.: 658.3152 A895t

Blake, Robert Rogers and others. Spectacular Teamwork: How to Develop the Leadership Skills for Team Success. New York, Wiley, 1987. 219 p.
Book call no.: 658.4036 B636s

Blanchard, Kenneth H. and others. The One Minute Manager Builds High Performing Teams. New York, Morrow, 1990. 118 p.
Book call no.: 658.402 B639o

Bolman, Lee G. and Deal, Terrence E. Reframing Organizations: Artistry, Choice, and Leadership. 1st ed. San Francisco, Jossey-Bass, 1991. 492 p.
Organizing Groups and Teams, pp 100-116.
Interpersonal and Group Dynamics, pp 132-151.
Book call no.: 658.4063 B692r

Carr, Clay. Teampower: Lessons from America's Top Companies on Putting Teampower to Work. Englewood Cliffs, NJ, Prentice Hall, 1992. 269 p.
Book call no.: 658.403 C311t

Chang, Richard Y. and Curtin, Mark J. Succeeding as a Self-Managed Team: A Practical Guide to Operating as a Self-Managed Work Team. Irvine, CA, Richard Chang Associates, 1994. 104 p.
Book call no.: 658.4036 C456s

Denton, D. Keith. Horizontal Management: Beyond Total Customer Satisfaction. New York, Lexington Books, 1991. 211 p.
Teams, pp 117-134.
Decision Making Teams, pp 135-144.
Book call no.: 658.812 D415h

Douglass, Merrill E. and Douglass, Donna N. Time Management for Teams. New York, American Management Association, 1992. 215 p.
Book call no.: 658.402 D737t

Fisher, B. Aubrey. Small Group Decision Making: Communication and the Group Process. New York, McGraw-Hill, 1990. 306 p.
Book call no.: 301.151 F533s 1990

Glassman, Edward. The Creativity Factor: Unlocking the Potential of Your Team. San Diego, CA, Pfeiffer , 1991. 91 p.
Book call no.: 658.314 G549c

Harper, Ann and Harper, Bob. Skill-Building for Self-Directed Team Members. Mohegan Lake, NY, MW Corp, 1992. 218 p.
Book call no.: 658.4036 H293s

Harper, Ann and Harper, Bob. Succeeding as a Self-Directed Work Team. Croton-on-Hudson, NY, MW Corp, 1991. 103 p.
Book call no.: 658.3152 H239s

Harrington-Mackin, Deborah. The Team Building Tool Kit: Tips, Tactics, and Rules for Effective Workplace Teams. New York, American Management Association, 1994. 177 p.
Book call no.: 658.402 H311t

Harshman, Carl L. and Phillips, Steven L. Teaming Up: Achieving Organizational Transformation. San Diego, CA, Pfeiffer & Co, 1994. 208 p.
Book call no.: 658.4036 H324t

Hartzler, Meg and Henry, Jane E. Team Fitness: A How-to Manual for Building a Winning Work Team. Milwaukee, WI, ASQC Quality Press, 1994. 245 p.
Offers numerous training/assessment exercises on subjects of concern to teams
Book call no.: 658.402 H338t

Hicks, Robert and Bone, Diane. Self Managing Teams: A Guide for Creating and Maintaining Self Managing Work Groups. Los Altos CA, Crisp Publications, 1990. 92 p.
Book call no.: 658.402 H631s

Jeffries, William C. True to Type: Answers to the Most Commonly Asked Questions about Interpreting the Myers-Briggs Type Indicator. Norfolk, VA, Hampton Roads Pub, 1991. 103 p.
Book call no.: 155.264 J47t

Kayser, Thomas A. Building Team Power: How to Unleash the Collaborative Genuis of Work Teams. Burr Ridge, IL, Irwin Professional Pub, 1994. 273 p.
Book call no.: 658.402 K23b

Kelly, Mark. The Adventures of a Self-Managing Team. San Diego, CA, Pfeiffer, 1991. 116 p.
Divided into five sections: Forming, Storming, Norming, Performing, and Transforming.
Book call no.: 658.4036 K29a

Kinslaw, Dennis C. Developing Superior Work Teams: Building Quality and the Competitive Edge. Lexington, MA, Lexington Books, 1991. 197 p.
Book call no.: 658.402 K55d

Larson, Carl E. and LaFasto, Frank. Teamwork: What Must Go Right, What Can Go Wrong. Beverly Hills, CA, Sage Publications, 1989. 150 p.
Book call no.: 658.4036 L334t

Lewis, James P. How to Build and Manage a Winning Project Team. New York, AMACOM, 1993. 196 p.
Book call no.: 658.402 L674h

Manz, Charles C. and Sims, Henry P., Jr. Business Without Bosses: How Self-Managing Teams Are Building High-Performing Companies. New York, Wiley, 1993. 238 p.
Book call no.: 658.402 M296b

Miller, Lawrence M. and Howard, Jennifer. Managing Quality Through Teams: A Workbook for Team Leaders and Members. Atlanta, GA, Miller Consulting Group, 1992. 288 p.
Book call no.: 658.4036 M648m

Parker, Glenn M. Cross-Functional Teams: Working with Allies, Enemies, and Other Strangers. San Francisco, Jossey-Bass, 1994. 228 p.
Book call no.: 658.402 P239c

Parker, Glenn M. Team Players and Teamwork: The New Competitive Business Strategy. San Francisco, Jossey-Bass, 1990. 178 p.
Book call no.: 658.4036 P239t

Perry, Lee Tom and others. Real-Time Strategy: Improvising Team-Based Planning for a Fast-Changing World. New York, Wiley, 1993. 250 p.
Book call no.: 658.4012 P463r

Plunkett, Lorne C. and Fournier, Robert. Participative Management: Implementing Empowerment. New York, Wiley, 1991. 273 p.
Issues for Teams and Groups, pp 107-142.
How Teams Work, pp 143-170.
Book call no.: 658.3152 P737p

Pritchett, Price and Pound, Ron. Team Reconstruction: Building a High Performance Work Group During Change. Dallas, TX, Pritchett Pub, 1992. 28 p.
Book call no.: 658.402 P961t

Quick, Thomas L. Successful Team Building. New York, AMACOM, American Management Association, 1992. 97 p.
Covers various team building concerns including dealing with conflict within the team and rewarding team performance.
Book call no.: 658.402 Q6s

Quinlivan-Hall, David and Renner, Peter. In Search of Solutions: Sixty Ways to Guide Your Problem-Solving Group. San Diego, CA, Pfeiffer, 1994. 177 p.
Includes chapters concerned with a three-stage problem solving model, the roles in the problem-solving process, special facilitator and recorder skills, etc
Book call no.: 658.4036 Q7i

Scholtes, Peter R. The Team Handbook: How to Use Teams to Improve Quality. Madison, WI, Joiner, 1988. 1 vol.
Book call no.: 658.562 S368t

Self-Directed Work Teams: The New American Challenge, by Jack D. Orsburn and others. Homewood, IL, Business One Irwin, 1990. 354 p.
Divided into three parts: 1) Facing the New Challenge, 2) Special Work-Team Issues (gainsharing, working with unions, etc) and 3) Tools and Techniques for Implementing Teams.
Book call no.: 658.4036 S465

Tagliere, Daniel A. How to Meet, Think, and Work to Consensus. San Diego, CA, Pfeiffer, 1992. 132 p.
Book call no.: 658.4036 T127h

Team Building: Blueprints for Productivity and Satisfaction. Alexandria, VA, NTL Institute for Applied Behavioral Science, 1988. 202 p.
Book call no.: 658.402 T253

Wellins, Richard S. and others. Empowered Teams: Creating Self-Directed Work Groups That Improve Quality, Productivity, and Participation. 1st ed. San Francisco, Jossey-Bass, 1991. 258 p.
Book call no.: 658.402 W452e

Wilson, Jeanne M. and others. Leadership Trapeze: Strategies for Leadership in Team-Based Organizations. San Francisco, Jossey-Bass, 1994. 286 p.
Book call no.: 658.4092 W749L

Zoglio, Suzanne Willis. Teams at Work: Seven Keys to Success. Doylestown, PA, Tower Hill Press, 1993. 1 vol.
Book call no.: 658.4036 Z86t


PERIODICALS


Ainsworth, Susan J. Chemical Producers Stand by Worker-Management Teams (despite Labor Board decisions). Chemical & Engineering News 71:15-17 Jul 12 '93.

Air Force -- A Winning Team! Quality Exchange 1:11 Winter '93.
Offers a flowchart of the consensus process and a graph titled 'Building Consensus' which lists ten key elements in consensus

Aldag, Ramon J. and Fuller, Sally Riggs. Beyond Fiasco: A Reappraisal of the Groupthink Phenomenon and a New Model of Group Decision Processes. Psychological Bulletin 113:533-552 May '93.

Barry, David. Managing the Bossless Team: Lessons in Distributed Leadership. Organizational Dynamics 20:31-49 Summer '91.

Bohannan, April. Self-Managing Work Groups: The Role of the External Leader. Library Administration & Management 7:17-22 Winter '93.

Building High-Performance Teams. Supervisory Management 37:entire issue May '92.
Special issue of nine articles addressing various aspects of teambuilding. Covers such topics as: Blueprint for a Successful Team, Coming to Grips with the Non-Teamplayer, The Supervisor's Role in a Project Team, Communicating One-on-One with Team Members, etc.

Caudron, Shari. Are Self-Directed Teams Right for Your Company? Personnel Journal 72:76-78+ Dec '93.
Lists five common misconceptions about self-directed work teams

Denton, D. Keith. Building a Team. Quality Progress 25:87-91 Oct '92.
Lists the characteristics of effective team leaders and offers summaries of team roles, problem solving steps, and communication techniques.

Donovan, Michael and Bond, David. Empowering Self-Managing Work Teams. Quality Digest 14:34-39 Mar '94.
Discusses the elements of the STAR system which is a plan for managing empowerment complete with measures, feedback mechanisms, and defined roles

Four Characteristics of High-Performance Work Teams. Total Quality Newsletter 4:5 Jan '94.

Getting Past the Top 10 Barriers to Successful Self-Directed Teams. Total Quality Newsletter 4:4-5 Sep '93.

Gierhart, Steve. Empowering Your Team: Is Zapping the Answer? Program Manager 22:38-41 Jul-Aug '93.
Discusses the Myers-Briggs Type Indicator and principles from the book Zapp: The Lightning of Empowerment

Graham, Vickie M. CMSgt USAF. Teamwork, 21st-Century Style. Airman 37:20-23 Dec '93.

Gruenfeld, Deborah H. and Hollingshead, Andrea B. The Evolution of Group Integrative Complexity and Its Relation to Task Performance. Small Group Research 24:383-405 Aug '93.

Hughes, Bob. 25 Stepping Stones for Self-Directed Work Teams. Training 28:44-46 Dec '91.
Discusses some of the pitfalls to avoid when changing an organization from a command-and-control structure to empowered work teams.

Hughes, Keith T. A Manager's Guide to the Art of Team Building. Security Management 37:20-21 Nov '93.

Ludeman, Kate. Using Surveys to Transform Groups into Teams. Quality Digest 14:40-47 Mar '94.
The author states that 'designing an assessment to identify the team's problems will ensure proper training'. The article reviews the process for developing this assessment.

Paton, Scott M. Implementing Self-Directed Work Teams at USG. Quality Digest 14:24-28+ Feb '94.
Includes discussion on five causes of work team failure.

Personal Stake in Project Goals Distinquishes Teams that Work. Total Quality Newsletter 4:6 Oct '93.

Rettig, Marc and Simons, Gary. Project Planning and Development Process for Small Teams. Communications of the ACM 36:44-55 Oct '93.
Describes a process for software development for small teams that was designed and used by the Academic Computing Department of the Summer Institute of Linguistics in Dallas

Smith, Bruce L. Interpersonal Behaviors that Damage the Productivity of Creative Problem Solving Groups. Journal of Creative Behavior, no.3, 27:171-187 '93.

Suarez, Lisa (Maj). Lessons Learned for Process Action Teams. Mobility Forum 2:29 Nov-Dec '93.

Thompson, Glenda and Pearce, Paul F. The Team-Trust Game. Training & Development 46:42-43 May '92.
A training game illustrates that trusting teams are successful teams.

Weaver, Charles. How to Use Process Improvement Teams. Quality Progress 26:65-68 Dec '93.

Weaver, W. Timothy. Anatomy of a Creative Problem Solving Meeting. Journal of Creative Behavior, no.4, 27:236-269 '93.

Weiss, Donald H. Barriers Created by Team Leaders. Supervisory Management 37:6-8 May '92.
Includes a communication self-assessment tool.

Wellins, Richard and George, Jill. The Key to Self-Directed Teams. Training & Development 45:26-31 Apr '91.

Willey, Col. Advice for Process Action Teams. TIG Brief 45:13 Jul-Aug '93.

Zenger, John H. and others. Leadership in a Team Environment. Training & Development 45:46-50+ Oct '91.

Zultner, Richard E. TQM for Technical Teams. Communications of the ACM 36:78-91 Oct '93.

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[Table of Contents | Overview | Awards for Quality | Empowerment | Role of Management, General -- Strategic Planning | Rewards & Appraisals -- Organization & Structure -- Training | Implementation, General -- Assessment & Eval. -- Process Improvement -- Reasons for Failure | Tools & Techniques, General -- Benchmarking -- ISO 9000 & QFD -- Statistical Process Control | Teams & Groups | Case Studies | Quality In: Education | Quality In: Government, General -- Department of Defense, U.S. | Quality In: Customer Service -- Library & Information Service]


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