TOTAL QUALITY MANAGEMENT

October 1994
Compiled by Janet L. Seymour, Bibliographer
Air University Library
Maxwell AFB, AL

CONTENTS

• Overview
  
• Awards for Quality
  
• Empowerment & Employee Participation
  
• Role of Management
  -- Role of Management, General
  -- Strategic Planning
  
• Rewards & Appraisals
  
• Organization & Structure
  
• Training
  
• Implementation
  -- Implementation, General
  -- Assessment & Evaluation
  -- Process Improvement
  -- Reasons for Failure
  
• Tools & Techniques
  -- Tools & Techniques, General
  -- Benchmarking
  -- ISO 9000
  -- Quality Function Deployment
  -- Statistical Process Control
  
• Teams & Groups
  
• Case Studies
• Quality in Specific Areas:
  -- Education
  -- Government
  ---- Government, General
  ---- Department of Defense, U.S.
  -- Customer Service
  -- Library & Information Service