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WRITING USER-FRIENDLY DOCUMENTS


Summary of Techniques


Engage your readers

Engaging your readers sends a message that you have considered who they are and what they need to know. When you communicate a concern for your readers' needs, they are more likely to be receptive to your message.

When your document is plainly written, your readers are more likely to--

  • Understand what you want and take appropriate action

  • Focus on key information

  • Believe that you are concerned with their needs

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