Identify Your Audience/PEN/NPR
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WRITING USER-FRIENDLY DOCUMENTS


"Organize Your Letters Carefully"


[checkmark]Well-organized, detailed tables of contents make it easy for the reader to identify all elements in a series.

Part of serving your readers better is organizing your regulation or other document so that they can understand how a program works and where to find instructions for each step they need to complete. Your table of contents should be a reliable road map that readers can follow to get through a process painlessly. The table of contents below is organized in a logical sequence for a discretionary grant program. The organization follows the order in which events occur and the order in which the public might ask questions about the program.

Part 791:  Javits Gifted and Talented Students

Subpart A:  How the Grant Program Work
 
Sec.
791.1     What is the Javits Gifted and Talented Students Education Program?
791.2     Am I eligible for a Javits Grant?
791.3     What activities are appropriate for Javits Grant funding?
791.4     What funding priorities may the Secretary establish?
791.5     What other regulations apply to the Javits Grant?
791.6     What definitions apply to the Javits Grant?

Subpart B:  How to Apply for an Award

791.10    Where can I write to obtain a Javits Grant application?
791.11    What materials do I need to submit to be considered for a Javits Grant?
791.12    Where do I send my application?
791.13     When is my application due?

Subpart C:  How the Secretary Makes an Award

791.20    How will the Secretary evaluate my application for a Javits Grant?
791.21    What selection criteria does the Secretary use to award Javits Grants?
791.22    Does the Secretary consider additional factors?

Subpart D:  Grantees' Rights and Responsibilities

791.30    Under what conditions may I use my Javits Grant award?
791.31    What are my responsibilities for serving students and teachers in private schools?


The same organization works well for almost any type of regulation. Here's an example of an administrative regulation--


Part 725--CLAIMS FOR BENEFITS UNDER THE FEDERAL MINE SAFETY AND HEALTH ACT

General

725.1       What does this program cover?
725.2       What special terms do I need to know to understand this part?

Who is Covered

725.201Who is entitled to benefits under this program?
725.202How long can my benefits last?
725.203Are my dependents entitled to benefits?
725.204How long will their benefits last?
725.205Am I still eligible if I am convicted of a felony?

How to Apply for Benefits

725.301How do I file a claim?
725.302Can other people give evidence on my behalf?
725.303Are there any time limits for filing my claim?
725.304Can I modify or withdraw my claim?

How to Appeal Agency Decisions

725.401 Can I appeal a decision if I don't agree with it?
725.402 How do I file an appeal?
725.403 How long do I have to file my appeal?
725.404 What types of evidence must I submit?
725.405 What happens if I won't get a medical examination?

[checkmark]Organize your table of contents in a logical order that responds to your readers' concerns.

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