Use a Question/Answer Format/PEN/NPR
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WRITING USER-FRIENDLY DOCUMENTS

Use a Question-and-Answer Format


[checkmark] The question-and-answer format is the most efficient way to communicate with your reader.

The reader comes to your document with questions that he or she needs answered. It's much more efficient to anticipate the reader's questions and pose them as he or she would. By doing this, you make it easier for the reader to find information.

"Question Headings Are Especially Helpful In Your Letters"


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SPECIAL GRANTS FOR ECONOMIC DEVELOPMENT AND CORE MANAGEMENT GRANTS TO SMALL TRIBES
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ECONOMIC DEVELOPMENT AND CORE MANAGEMENT GRANTS TO SMALL TRIBES
§ 254.11 Indian Rights.
§ 254.12 Applications.
§ 254.13 Multi-tribal grants.
§ 254.14 Administrative requirements.
§ 254.15 Appeals.
§ 254.11 How do the procedures in this part affect Indian rights?

§ 254.12  How do I apply for a grant under this part?

§ 254.13  When must I submit my application?

§ 254.14  Can a multi-tribal organization submit a single grant request?

§ 254.15  What special information is required for an application by a multi-tribal organization?

§ 254.16  Must each tribe in a multi-tribal organization submit certification forms and budgets?

§ 254.17  If I receive a grant under this part, what requirements must I follow?

§ 254.18  What reports must I submit after receiving a grant?

§ 254.19  How can I appeal administrative actions under this part?


The older version of the regulation had short headings that did not help the reader out with specific information. In rewriting the headings, we identified with the reader and formatted the material to fit the reader's needs instead of ours. As a result, we wrote additional questions that became separate sections. The old headings lumped all of this material together and made the reader do the searching. Now, we have done it for the reader.


By using questions as section headings, you'll help your reader find information more quickly.

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