Question Headings Are Especially Helpful
In Your Letters
Headings in a letter help guide your readers to the points that are relevant to them. There are three types
|Question Heading||A heading in the form of a question||Why Do We Use Headings?|
|Statement Heading||A heading that uses a noun and a verb||Headings Help Guide a Reader|
|Topic Heading||A heading that is a word or short phrase||Helpful Headings|
Readers read through letters by asking questions. That's why--
- Question Headings are the most useful. They ask the questions that readers are asking and guide
them to the answers.
- Statement Headings are the next best choice because they are still very specific.
- Topic Headings are the most formal so many times management is more comfortable with them. But sometimes they are so vague that they are just not that helpful. For instance, the heading Helpful
Headings could be a list of headings or an explanation of why they are helpful.
It is best to stay with just one type of heading. But if that is not possible because the heading is too long and cumbersome, be sure to use no more than two types of headings in one letter.