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[letter]Expressing Requirements In Your Letters


It is true that "must" will clearly tell your readers to do something. In talking about regulations, it is certainly preferred to "shall." In letter writing, it is more an issue of tone. You can use one of the following to convey your message clearly. It will depend on the attitude you want to convey to your readers. For instance--

  • You need to complete this form to apply for benefits.
  • You have to send us this information within 30 days.
  • You must pay this bill or we will foreclose on your home.

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