Persuades others. Builds consensus through give and take.
Gains cooperation from others to obtain information and accomplish goals.
Facilitates "win-win" situations.
Ideas for Developing this Competency:
- Volunteer to serve as a mediator in an organization at work or in the community.
- Use informal networks to get things done.
- Interview a successful labor negotiator, attorney, lobbyist, legislator, salesperson, or
marketing representative to gain insight into how they operate.
- Learn about interest-based bargaining, an approach
that seeks to better understand
the other side's views and works toward a win-win solution.
- Develop a shadow assignment with a
decision-maker and observe the skills that person uses to resolve conflict.
- Use impact wheels to determine
long-term implications of decisions.
- Serve as a community mediator.
- Read books such as: Getting to Yes
or Getting Past No by William Ury and Resolving
Conflicts at Work by Kenneth Cloke.
- Serve on a negotiation team such as a
collective bargaining team.
- Serve as a union steward.