Help Page

Help Topics

Browser/System Requirements
Optimal Viewing Tips
How do I start a lesson?
What if I get a blank screen when trying to load a page?
How do I navigate within a lesson?
How do I control the playback of a screen?
Is there a way to take a lesson without sound?
Is there a text only version available?
Is there a printable copy of the narration available?
Known Issues

Browser/System Requirements

This course is compatible with recent browsers. To view the graphical version of the lessons, Javascript and style sheets must be enabled and a plug-in or ActiveX control that can render files in Adobe's Flash 8 format must be installed. The text-only version of the lessons can be viewed in any browser supporting the HTML 4 standard.

The additional readings and references linked to from within the course point to files in Adobe's Portable Document Format (pdf). A compatible viewer is required to view them.

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Optimal Viewing Tips

This course was designed to be viewed with, at least, a 1024x762 pixel screen at true color. Little degradation should be seen at the 16-bit or thousands of colors setting.

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How do I start a lesson?

Lesson format selection options

You must choose a format for viewing the lesson and click the "Start at beginning" button. Until you do so, the lesson navigation features will not work. The graphical (Flash) formats have a closed caption text window (see below) which can be selected to be closed or open when each screen loads. While you can open or close the closed caption window within a screen, each new screen will load based upon the preference set here. There is also the option of taking the lesson in a text-only format. If you wish to change your format choice while taking a lesson, select the Lesson Options & Resources page and select a new format. After selecting a new format, you'll have the option of returning to the last lesson page you were on.

Format options upon restart

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What if I get a blank screen when trying to load a page?

Version 8 (or higher) of Adobe's free Flash Plug-in or ActiveX controls is required to view the graphical version of the course. If the plug-in is not installed (or is an older version), the course will not function properly and may result in a lack of sound or a blank screen. The plug-in can be downloaded from Adobe's site at http://www.adobe.com (link opens in new window).

You will need administrator privileges for your machine to install the plug-in/ActiveX control.

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How do I navigate within the course?

Every page in a lesson, other than information launched in an additional window, contains the page title with a Next and Back button.

Page title with Next and Back buttons

The "Next" button will take you to the next page, in a serial fashion, throughout an entire lesson. The "Back" button, takes you through the lesson in reverse order to that of the Next button. It doesn't necessarily take you to the page you just came from, like the browser's BACK button does. For example, if you click on a page in the table of contents, along the left side of the interface, to skip ahead in a lesson, the "Back" button takes you to the page that is before the one you are on in lesson sequence, not the one you just came from.

Image of lesson table of contents

The gray highlight shows your current position in the lesson and you can quickly see the layout of the lesson's major points. By clicking an item, you will be taken there directly. For example, if you want to view the "Summary" page, you could click that title to jump right to it.

The last two conventions worth noting are our links and rollovers. Links open a new window with a reference document, or an internet link site as its content. By opening a new window, you'll never become lost by following a link. Just close the linked document and you can carry-on from where you were. When you place your cursor over a link, you may get a pop-up box with explanatory information such as a page number to see in a reference. You may see something like: "See page 17 (23 of 115)." This means that the page numbered 17 in the document is actually the 23rd of 115 total pages in the .pdf file. Links are usually a pale blue color and underlined.

Rollovers indicate the presence of additional text that expands upon the basic course material. When the cursor is placed over a rollover, a pop-up box appears with the supplementary material. Rollovers are similar in appearance to a link, so when you see pale blue underlined text on a screen, check it out!

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How do I control the playback of a screen?

The controls directly under the content window of each page will allow you to pause or replay the narration and screen activity while viewing the lessons. When pressed, the PAUSE button will light up to indicate that the screen is paused (as in the image below). Press the PLAY button to resume. Press REPLAY to play the screen from the beginning.

You may drag the slider control at any point during the progress of the page. This lets you reset your playback position on the current page without reloading or viewing the entire page. This is especially helpful when reviewing a page. When dragging the slider, be sure to keep your cursor on the slider graphic when releasing the mouse. The closed caption text will update as you drag the slider.

Screen playback controls with pause button enabled

Is there a way to take the course without sound?

Closed captioning is available for the hearing impaired and can be used to take the course without sound. The closed caption window is directly under the playback controls. You may disable or turn down the sound on your computer while viewing the course. The image below shows the controls with the content playing and the closed caption text hidden. Click the words "Closed Caption Text" will toggle the state of the closed caption text. The default state of the closed caption text can be set using the format option described in "How do I start a lesson?" above.

Playback controls with closed caption text hidden

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Is there a text only version available?

Yes. A text-only version designed primarily for use with assistive technologies is available. Select it as a lesson format option on the Lesson Options & Resources page.

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Is there a printable copy of the narration available?

A .pdf file containing the narration script is available in the Lesson Resources section of the Lesson Options & Resources page.

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Known Issues:

Slider control: When dragging the slider control, releasing the mouse button when your cursor is no longer over the slider graphic can cause the playhead to jump back to its previous position.

Flash: Flash content requires a relatively fast CPU to play smoothly. Users of low-end machines may experience some sound break-up or flickering during animated sequences. Try closing all programs other than your browser for better performance.

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